Hi Taurn, We are planning to impliment row-level access sometime in the near future. I asked and received this solution from Remedy. The strongly advise you do this in a developemtn environment first. ---------------- SOLUTION
A basic implementation of row level access for Support Notification Groups for the HPD:HelpDesk form includes the following steps: 1. Remove Public permission from the Case ID+ field. 2. Add Assignee Group permission to the Case ID+ field. At this point only the assignee and the submitter have permission. 3. Add the APP-Management and APP-Administrator groups to the Case ID+ field permissions so that they will be able to see ALL Help Desk tickets. 4. Add the "Assignee Group" field to the HPD:Helpdesk form (this is a character field with length of 254 and field id of 112) At this point for anybody other than members or APP-Management and APP-Administrator, to see a Help Desk ticket the Assignee Group field must contain a group or groups. Any individual who is a member of a group that exists in the Assignee Group field will also have permissions to access the record. To populate the Assignee Group field add workflow to set the field at submit time with the names of the groups that you wish to grant permission to. Keep in mind that this will only allow access to the record. Beyond that, field level permissions will now be in effect. So the ability to view and/or change data within the record may need to be addressed depending on your requirements. Additionally there is a join form called HPD:HPD-TableJoin. For this form you must add the Assignee Group to the Request ID field permissions. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
