Yes, if you are using 7.x refer to the manual Form and Application Objects chapter 2. Or 6.3 Developing AR System Applications: Basic Chapter 3. You will want to look at adding Assignee Group access field id 112, or adding Dynamic Groups. You will also have to modify the permissions on the Request ID field.
Richard McCabe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tarun Kumar SHARMA Sent: Wednesday, November 08, 2006 4:37 AM To: [email protected] Subject: Need Row level access on Helpdesk Form by Remedy Hello, Remedy normally provides search for all records on a form. It restricts search only when user is not having read license without APP-Support group configured in user's profile. Our need is to show the helpdesk records only to it's requester and to the all valid group's members of that ticket. So we need some row level type access on helpdesk form. Can we use row-level access on helpdesk by using Remedy ? If anybody knows then please share your valuable points. Regards, Tarun [EMAIL PROTECTED] ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
