Hi Scott:
Other little things that I've seen....
Add a T1, T2, T3, Product & Mfg to a Class.
Ex: Computer System Class
T1 = Hardware
T2 = Server
T3 = Windows
Product = Proliant
Mfg = Dell Computer Corp.
Create a new Product Categorization with a different T1, T2, T3, but the
same Product & Mfg.
Ex: Computer System Class
T1 = Hardware
T2 = Personal Computer
T3 = Desktop
Product = Proliant
Mfg = Dell Computer Corp.
The note says it was created successfully, but then its automatically
deleted (and doesnt tell you that it was deleted).
Also, apparently you cannot have the same product across multiple classes -
it throws up an error saying that the Product already exists.
From: "[EMAIL PROTECTED]" <[EMAIL PROTECTED]>
Reply-To: [email protected]
To: [email protected]
Subject: OT:Interesting ITSM7 Observations OR Why would they do that?
Date: Wed, 8 Nov 2006 11:43:33 -0500
Some observations I have made as I traverse the minefield known as ITSM
7.0:
1. Although BMC has gone to great pains to remove the terms Category, Type
and Item throughout forms and workflow in ITSM 7, the Product
Categorization fields on the Asset forms still have database names of
Category, Type and Item (their labels are Tier 1, Tier 2, and Tier 3.) In
addition, the field labeled Product has a database name of Model, even
though there is also a field labeled Model/Version (its database name is
Version Number) just below the Product field.
2. On the CTM:PeopleTemplate form there is a field labeled License Type.
Its database name is viaTIL License Type.
I would chalk this up to "Useless BMC/Remedy Trivia", but the fact is, we
all know that when it comes to reporting, Observation #1 is going to cause
some problems. Example #2 really is useless trivia.
Scott Parrish
IT Prophets
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