Hi All! I am new to the Remedy development/administration field. I am a help desk analyst and saw some opportunities to use Remedy for some of our day to day paperwork, so I started developing custom apps. It's been an on-my-own, trial and error process, so there is still SO much I don't know. Please forgive me for not catching on immediately, I am still really new to this.
I created a new application for employee terminations. It has a custom form that a help desk analyst will fill out and submit. That data is stored for audits, and an Exchange DL is sent an email notifying the members an employee's accounts have been terminated. All that works, I just have one more piece I would like to fix. I want that form, on submit, to automatically open a helpdesk ticket, assign it to the submitter, and then resolve it. Any ideas on how to go about this? Thanks, Lisa _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
