Lisa, There are many ways you could do this, but a common approach would be use a Filter that executes on submit of your custom termination form. The If Action would be a pushfields to the HelpDesk form, with the qualification checking if some unique identifier is present or if you want it to create a new record everytime, just make sure the qualification will never match. You will then want to select - if no records match: create a new request. From there you would specify the values of the fields within the helpdesk ticket which could be passed from your termination form or "hard coded". Hope this gives you a start.
Jon On 11/13/06, Lisa <[EMAIL PROTECTED]> wrote:
Hi All! I am new to the Remedy development/administration field. I am a help desk analyst and saw some opportunities to use Remedy for some of our day to day paperwork, so I started developing custom apps. It's been an on-my-own, trial and error process, so there is still SO much I don't know. Please forgive me for not catching on immediately, I am still really new to this. I created a new application for employee terminations. It has a custom form that a help desk analyst will fill out and submit. That data is stored for audits, and an Exchange DL is sent an email notifying the members an employee's accounts have been terminated. All that works, I just have one more piece I would like to fix. I want that form, on submit, to automatically open a helpdesk ticket, assign it to the submitter, and then resolve it. Any ideas on how to go about this? Thanks, Lisa _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
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