Hi, Lisa, welcome to ARS, and to the list.
An Active Link Push Fields action, firing on After Submit, should do the trick. The tricky part is whether you need the two records related to one another. If so, you'll need to ensure that you don't create a HD ticket before there's an Entry ID on the current record to send.
If you don't need them related, just play with the Push Fields from a Filter. You'll figure it out. Just make sure you push data of some acceptable kind into all of your required fields, and that any process workflow isn't tripped over in the process.
Rick Cook
On 11/13/06, Lisa <[EMAIL PROTECTED]> wrote:
__20060125_______________________This posting was submitted with HTML in it___
Hi All!
I am new to the Remedy development/administration field. I am a help
desk analyst and saw some opportunities to use Remedy for some of our
day to day paperwork, so I started developing custom apps. It's been
an on-my-own, trial and error process, so there is still SO much I
don't know. Please forgive me for not catching on immediately, I am
still really new to this.
I created a new application for employee terminations. It has a custom
form that a help desk analyst will fill out and submit. That data is
stored for audits, and an Exchange DL is sent an email notifying the
members an employee's accounts have been terminated. All that works, I
just have one more piece I would like to fix. I want that form, on
submit, to automatically open a helpdesk ticket, assign it to the
submitter, and then resolve it.
Any ideas on how to go about this?
Thanks,
Lisa
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