Hi Jase,
This is a 3-tier strategy I have often used.
1. One Active form where all active records are stored. Closed records
will only stay herer for 1-3 months depending on the requirements you
have.
2. One Report/History form where all closed records are immediately
copied. The records stay there i.e. 13 months.
3. One Archive form where records are moved from the Report/History form
after 13 months.
The built in archiving has its pros and cons. I have many times used my
rrrchive-tool which has the advantage of retaining the Entry-ID of the
Active form. It is allways easier to manage a solution without "external"
dependencies...
Best Regards - Misi, RRR AB, http://www.rrr.se/sv/
> Hello Listers,
>
> I am looking for best practices and ideas for the beginning of Remedy
> data archival. We have had Remedy here for almost a year and are
> beginning to look into data archival options.
> Can anyone share ideas or experiences?
>
>
> Thanks in Advance, ")
>
>
> Help Desk 6.0
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> Jase Brandon
>
> Remedy Administration/Development
>
> Customer Support Systems Group
>
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