Hi Misi, Thanks for your quick response! Have you used the built in archiving feature in Remedy Help Desk 6.0?
Can you tell me the pros and cons of the built in archiving? We recently bought rrr's license utility tool, would there be an additional cost for using the rrr archiving tool? Can you tell me more about the rrrchive tool? Thanks in advance, :) Jase Brandon Remedy Administration/Development Customer Support Systems Group Desk - (615) - 320-4494 Cell - (334) - 318-5426 [EMAIL PROTECTED] -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Misi Mladoniczky Sent: Thursday, November 30, 2006 12:03 PM To: [email protected] Subject: Re: Archiving Data in Remedy Hi Jase, This is a 3-tier strategy I have often used. 1. One Active form where all active records are stored. Closed records will only stay herer for 1-3 months depending on the requirements you have. 2. One Report/History form where all closed records are immediately copied. The records stay there i.e. 13 months. 3. One Archive form where records are moved from the Report/History form after 13 months. The built in archiving has its pros and cons. I have many times used my rrrchive-tool which has the advantage of retaining the Entry-ID of the Active form. It is allways easier to manage a solution without "external" dependencies... Best Regards - Misi, RRR AB, http://www.rrr.se/sv/ > Hello Listers, > > I am looking for best practices and ideas for the beginning of Remedy > data archival. We have had Remedy here for almost a year and are > beginning to look into data archival options. > Can anyone share ideas or experiences? > > > Thanks in Advance, ") > > > Help Desk 6.0 > Windows > > > Jase Brandon > > Remedy Administration/Development > > Customer Support Systems Group > > Desk - (615) - 320-4494 > > Cell - (334) - 318-5426 > > [EMAIL PROTECTED] > > > > DaVita Inc. > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > ARSlist:"Where the Answers Are" > ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
