Our analytical solutions work with both. We have a benchmarking database that covers Key Performance Indicators for customers using both systems. Feel free to reach out for various comparisons amongst the different process areas (Change, Incident, Problem, etc…)
In other words, will my average resolution time for incidents improve if I switch from Remedy to ServiceNow… or self-service adoption %... Change Durations… Approval times… etc… Lee Cullom | Northcraft Analytics President | Business Intelligence Applications for IT Main – (800) 565-1375<https://www.google.com/search?source=hp&ei=_hL_Wv_OBYzZjwSelaaICw&q=northcraft+analytics&oq=north&gs_l=psy-ab.3.0.35i39k1l2j0i131i20i264k1j0i131k1j0j0i20i264k1j0l4.1419.1910.0.3422.8.6.0.0.0.0.132.597.0j5.6.0....0...1c.1.64.psy-ab..2.6.692.6...96.VymetXxuaOU> http://www.northcraftanalytics.com<http://www.northcraftanalytics.com/> Direct – (678) 438-7244 [cid:[email protected]]<https://www.linkedin.com/company/1747717?trk=tyah&trkInfo=clickedVertical%3Acompany%2Cidx%3A2-1-6%2CtarId%3A1429298510789%2Ctas%3ANorthcraft>[cid:[email protected]]<http://twitter.com/#!/NorthcraftIT>[http://citadel.sjfc.edu/students-virtual/A/act00294/public_html/webdesign/Responsive%20Web%20site/images/youtube.png]<http://youtube.com/user/northcraftanalytics> What is Northcraft Analytics? Find out in 87 Seconds. <http://www.youtube.com/watch?v=SRNyPNK_HJc> [appsource-badge-small]<https://appsource.microsoft.com/en-us/product/power-bi/e80b7e0e-7c82-416a-a697-e492a117b6f5?tab=Overview> From: ARSList <[email protected]> On Behalf Of Rajesh Nair Sent: Tuesday, March 19, 2019 9:25 AM To: arslist <[email protected]> Subject: Re: SNOW Migration Hello In our case it was the servicenow vendor who did the migration for one few instance(customer at a go) But for one we had to import the data via excel.. its easier to do it servicenow Related custom code.. you have to do it again and we have JavaScript on servicenow...plus point will be the workflows which allows you to design the process in a flow My experience quite easier to develop things on snow as its single window and does not require a downtime just refresh the cache and its done On Tue, 19 Mar 2019, 14:06 Dave Shellman, <[email protected]<mailto:[email protected]>> wrote: Ben, I believe that Christian is looking for real world experiences of folks that have changed to SNOW. My take is he’s looking for this so he can counter the promises made by SNOW sales folks of how easy it is to switch. Dave On Tue, Mar 19, 2019 at 3:19 AM Ben Chernys <[email protected]<mailto:[email protected]>> wrote: Hi Christian, Meta-Update can transfer what ever you like, however you like, by opening connections simultaneously to Remedy and ServiceNow. This include attachments, permissions, etc. In addition, Meta-Archive will archive data to HTML and copy the generated URLs and selected searchable fields to a ServiceNow form. Contact me off-list for more info. Cheers, Ben Chernys Senior Software Architect [logoSthInc-sm] Canada / Deutschland Mobile: +49 171 380 2329 GMT - 7 + [ DST ] Mobile +1 403 554 0887 Email: [email protected]<mailto:[email protected]> Web: www.softwaretoolhouse.com<http://www.softwaretoolhouse.com/> We are a BMC Technology Alliance Partner Check out Software Tool House's free Diary Editor and our Freebies Section for ITSM Forms and Fields spreadsheet. Meta-Update<http://www.softwaretoolhouse.com/product/SthMupd/index.html>, our premium ARS and ServiceNow Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. Meta-Archive<http://www.softwaretoolhouse.com/product/SthArch/index.html> does ITSM Archiving your way: with your forms and your multi-tenant rules, treating each root request as a complete tree and checking associatuions. Archive output to different servers, HTML pages with links to attachments or archive forms. Meta-Databot<http://www.softwaretoolhouse.com/product/Databot/index.html> is an automated, extensible BMC Data Wizard. It reads a file of data changes and sports an Undo feature. Pre ITSM 9.1.04? Clarify? HP? Roll your own? No problem! You can keep your valuable data! http://www.softwaretoolhouse.com/ From: ARSList <[email protected]<mailto:[email protected]>> On Behalf Of Smerz, Christian Sent: March-18-19 9:49 PM To: [email protected]<mailto:[email protected]> Subject: SNOW Migration Hi folks, I know there are several folks who have been working with Remedy as well as SNOW who subscribe to this list. I’d like to get some honest perspectives as to your opinions, migration experiences, customer service, pricing, level of effort to from a project perspective to make the jump assuming full ITSM. The spectre of SNOW has been seen so I’m gathering information. Thanks in advance. Christian Smerz ________________________________ This message (including any attachments) is confidential and intended for a specific individual and purpose. 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