I wish I could even get subscribed for my Support ID's so I could get to the
supportweb. I've been told to contact my sales rep., which I tried to do and
they have not called me back after 2 weeks. It seems that it's not just the
web services which are suffering it seems like this supportweb upgrade virus
has spread to the sales departments also.
Thankfully, telephone support still works and you can still talk to people
who know what they are doing.
Dave Fincher
BAE Systems
Dan Caissie <[EMAIL PROTECTED]> wrote:
** v\:* {behavior:url(#default#VML);} o\:*
{behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape
{behavior:url(#default#VML);} st1\:*{behavior:url(#default#ieooui) }
I wonder how long it will take before companies start questioning
the price of support when we cant even use it most of the time and tickets get
closed without a resolution.
Dan-
---------------------------------
From: Action Request System discussion list(ARSList) [mailto:[EMAIL
PROTECTED] On Behalf Of Sanford, Claire
Sent: Tuesday, January 23, 2007 3:32 PM
To: [email protected]
Subject: Re: BMC Support Web Site Performance
The KB takes forever to load and then when you do your search, that takes
forever too... very annoying!
---------------------------------
From: Action Request System discussion list(ARSList) [mailto:[EMAIL
PROTECTED] On Behalf Of Lucero, Michelle - IST contractor
Sent: Tuesday, January 23, 2007 12:23 PM
To: [email protected]
Subject: Re: BMC Support Web Site Performance
**
So, I guess it's safe to say that although the files show as listed (at least
for Windows, anyway); that the downloads simply aren't ready for prime-time?
I attempted to download the same file for over an hour until it finally timed
out. I think I'll try from home late tonight.
Maybe, we should give the patches another week? I don't mind waiting. If
they would send out an official announcement indicating that the patches have
been delayed, that would work for us.
AR System Patch Release Date
6.03 020 January 15, 2007
7.0.01 001 January 22, 2007
Thanks,
Michelle
---------------------------------
From: Action Request System discussion list(ARSList) [mailto:[EMAIL
PROTECTED] On Behalf Of Axton
Sent: Tuesday, January 23, 2007 11:22 AM
To: [email protected]
Subject: Re: BMC Support Web Site Performance
**
Maybe we should all put a support ticket in to BMC requesting overnight
delivery of the patches on physical media since the software is not available
online. Maybe it will seem worthwhile to invest in the design/infrastructure
of the patch distribution services.
Axton Grams
On 1/23/07, Axton <[EMAIL PROTECTED]> wrote:
The patches still aren't available. I'm looking at the 7.0.01 server for
solaris and all the directories are empty. I wonder why it takes several days
to copy a couple hundred mb of data.
If you look at the modify time of the files in the ftp server for 7.0.01
p001, the modify times range from 1/22/2007 09:52 to 1/23/2007 02:19, and all
the files aren't there. It's like they are running the ftp server on a pizza
box with a single SCSI-1 drive connected to the net via a dialup connection.
This is horribly unusable. FTP is a PITA from where I sit too. I had to
install a packet sniffer, grap the ftp username a password, then connect via
our ftp proxy to the ftp server. Forget about getting to the ftp server
directly from the web page. Forget about using wget to fetch the patch
withouth grabbing several hundred mb of files I don't need. It's like no one
even thought about how the site would be accessed or used when they threw this
patch distribution scheme together.
Axton Grams
On 1/23/07, Jack Samson < [EMAIL PROTECTED]> wrote:
All-
Has anyone been trying to perform downloads or navigate through the BMC web
site over the past couple of days? The performance makes it almost
unusable. What is the deal? I can't even download a patch...
Regards,
Jackson
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