Maybe someone should email the CEO of BMC to see what he thinks...
From: Dan Caissie <[EMAIL PROTECTED]>
Reply-To: [email protected]
To: [email protected]
Subject: Re: BMC Support Web Site Performance
Date: Wed, 24 Jan 2007 09:38:13 -0500
I wonder how long it will take before companies start questioning the
price of support when we can't even use it most of the time and tickets
get closed without a resolution.
Dan-
________________________________
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire
Sent: Tuesday, January 23, 2007 3:32 PM
To: [email protected]
Subject: Re: BMC Support Web Site Performance
The KB takes forever to load and then when you do your search, that
takes forever too... very annoying!
________________________________
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST
contractor
Sent: Tuesday, January 23, 2007 12:23 PM
To: [email protected]
Subject: Re: BMC Support Web Site Performance
**
So, I guess it's safe to say that although the files show as listed (at
least for Windows, anyway); that the downloads simply aren't ready for
prime-time?
I attempted to download the same file for over an hour until it finally
timed out. I think I'll try from home late tonight.
Maybe, we should give the patches another week? I don't mind waiting.
If they would send out an official announcement indicating that the
patches have been delayed, that would work for us.
AR System Patch Release Date
6.03 020 January 15, 2007
7.0.01 001 January 22, 2007
Thanks,
Michelle
________________________________
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Tuesday, January 23, 2007 11:22 AM
To: [email protected]
Subject: Re: BMC Support Web Site Performance
**
Maybe we should all put a support ticket in to BMC requesting overnight
delivery of the patches on physical media since the software is not
available online. Maybe it will seem worthwhile to invest in the
design/infrastructure of the patch distribution services.
Axton Grams
On 1/23/07, Axton <[EMAIL PROTECTED]> wrote:
The patches still aren't available. I'm looking at the 7.0.01 server
for solaris and all the directories are empty. I wonder why it takes
several days to copy a couple hundred mb of data.
If you look at the modify time of the files in the ftp server for 7.0.01
p001, the modify times range from 1/22/2007 09:52 to 1/23/2007 02:19,
and all the files aren't there. It's like they are running the ftp
server on a pizza box with a single SCSI-1 drive connected to the net
via a dialup connection.
This is horribly unusable. FTP is a PITA from where I sit too. I had
to install a packet sniffer, grap the ftp username a password, then
connect via our ftp proxy to the ftp server. Forget about getting to
the ftp server directly from the web page. Forget about using wget to
fetch the patch withouth grabbing several hundred mb of files I don't
need. It's like no one even thought about how the site would be
accessed or used when they threw this patch distribution scheme
together.
Axton Grams
On 1/23/07, Jack Samson < [EMAIL PROTECTED]
<mailto:[EMAIL PROTECTED]> > wrote:
All-
Has anyone been trying to perform downloads or navigate through
the BMC web
site over the past couple of days? The performance makes it
almost
unusable. What is the deal? I can't even download a patch...
Regards,
Jackson
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