Trust me, website probably isn't as helpful as phone support (save downloads). We got sold/told that the basic support was the way to go by our sales rep since we had limited funds and we wanted the longest contract we could purchase. Citizens have to vote a bond when we want money! With basic, we can't even make a phone call. All support happens via the web interface or by email.
BTW, the definition of basic support means you will basically get ignored. I opened an issue recently and the responses to my updates generally took between 48-96 hours. I finally muddled things out on my own and with the help of the ARSlist archives (which seems to always be the case). I posted in the ticket that I was able to upgrade to 6.3. Then support asks "is there anything more we need to do on this ticket?" The short description of the ticket was "Upgrading to 7.0." I gave up on getting support and told them just to close it. I'm thinking the only reason to pay any sort of maintenance contract is to have the upgrades. You'll just be disillusioned if you think you'll actually purchasing support. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
