One additional thing that IS a sore point.. you select a patch, and if you Drill down.. you have to open the site AGAIN to drill back up.. right mouse does not allow a back, and you cannot back up..
On 1/24/07, patrick zandi <[EMAIL PROTECTED]> wrote:
Funny, I am not having any issues at all.. Matter a fact, I had to resubmit a ticket monday for 3 individual issues.. and I have now resolved 2 of them in 3 days.. We have sent email.. to the tune of some:: 22 emails since monday.. I have had very little issue with the web site, the ARS server for product defects was slow on the menu returrn.. to the tune of 1 minute, which is rediculous.. As far as the Closing of tickets issue:: I have found, you do not send updates.. usually they forget about you, cause they are as busy and a one armed man in a coat hang'in contest. (Which stinks for them).. The patches I can see and yes it does take 10 seconds to pop up, and sometimes it does not popup at all.. granted.. Overall.. I would say things are not running that bad.. I would say for Dave:: after you get the accounts settled, ensure you can used both sides, and even give them your userid and password, and have them check it out.. I could not do alot of things, till I argued with them and said "here is my userid and password" do it yourself. then 2 days later it was fixed.. it took alot of work on their part.. Have a Great day.. On 1/24/07, Dave Fincher <[EMAIL PROTECTED]> wrote: > > ** I wish I could even get subscribed for my Support ID's so I could get > to the supportweb. I've been told to contact my sales rep., which I tried > to do and they have not called me back after 2 weeks. It seems that it's > not just the web services which are suffering it seems like this supportweb > upgrade virus has spread to the sales departments also. > > Thankfully, telephone support still works and you can still talk to > people who know what they are doing. > > Dave Fincher > BAE Systems > > *Dan Caissie <[EMAIL PROTECTED]>* wrote: > > ** I wonder how long it will take before companies start questioning the > price of support when we can't even use it most of the time and tickets get > closed without a resolution. > > Dan- > > > ------------------------------ > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Sanford, Claire > *Sent:* Tuesday, January 23, 2007 3:32 PM > *To:* [email protected] > *Subject:* Re: BMC Support Web Site Performance > > The KB takes forever to load and then when you do your search, that > takes forever too... very annoying! > > ------------------------------ > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Lucero, Michelle - IST contractor > *Sent:* Tuesday, January 23, 2007 12:23 PM > *To:* [email protected] > *Subject:* Re: BMC Support Web Site Performance > ** > So, I guess it's safe to say that although the files show as listed (at > least for Windows, anyway); that the downloads simply aren't ready for > prime-time? > > I attempted to download the same file for over an hour until it finally > timed out. I think I'll try from home late tonight. > > Maybe, we should give the patches another week? I don't mind waiting. > If they would send out an official announcement indicating that the patches > have been delayed, that would work for us. > > *AR System Patch Release Date* > 6.03 020 January 15, 2007 > 7.0.01 001 January 22, 2007 > Thanks, > Michelle > > ------------------------------ > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Axton > *Sent:* Tuesday, January 23, 2007 11:22 AM > *To:* [email protected] > *Subject:* Re: BMC Support Web Site Performance > ** > Maybe we should all put a support ticket in to BMC requesting overnight > delivery of the patches on physical media since the software is not > available online. Maybe it will seem worthwhile to invest in the > design/infrastructure of the patch distribution services. > > Axton Grams > > > On 1/23/07, *Axton* < [EMAIL PROTECTED]> wrote: > The patches still aren't available. I'm looking at the 7.0.01 server > for solaris and all the directories are empty. I wonder why it takes > several days to copy a couple hundred mb of data. > > If you look at the modify time of the files in the ftp server for > 7.0.01 p001, the modify times range from 1/22/2007 09:52 to 1/23/2007 > 02:19, and all the files aren't there. It's like they are running the ftp > server on a pizza box with a single SCSI-1 drive connected to the net via a > dialup connection. > > This is horribly unusable. FTP is a PITA from where I sit too. I had > to install a packet sniffer, grap the ftp username a password, then connect > via our ftp proxy to the ftp server. Forget about getting to the ftp server > directly from the web page. Forget about using wget to fetch the patch > withouth grabbing several hundred mb of files I don't need. It's like no > one even thought about how the site would be accessed or used when they > threw this patch distribution scheme together. > > Axton Grams > > > On 1/23/07, *Jack Samson* < [EMAIL PROTECTED]> wrote: > > All- > > Has anyone been trying to perform downloads or navigate through the BMC > web > site over the past couple of days? The performance makes it almost > unusable. What is the deal? I can't even download a patch... > > Regards, > > Jackson > > _________________________________________________________________ > Get Hilary Duff's homepage with her photos, music, and more. > http://celebrities.live.com > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > the Answers Are" > > > > __20060125_______________________This posting was submitted with HTML in > it___ __20060125_______________________This posting was submitted with HTML > in it___ > __20060125_______________________This posting was submitted with HTML in > it___ __20060125_______________________This posting was submitted with HTML > in it___ > > > ------------------------------ > Any questions? Get answers on any topic at Yahoo! Answers<http://answers.yahoo.com/;_ylc=X3oDMTFvbGNhMGE3BF9TAzM5NjU0NTEwOARfcwMzOTY1NDUxMDMEc2VjA21haWxfdGFnbGluZQRzbGsDbWFpbF90YWcx>. > Try it now. __20060125_______________________This posting was submitted with > HTML in it___ > > -- Patrick Zandi
-- Patrick Zandi _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
