Funny, I am not having any issues at all.. Matter a fact, I had to resubmit a ticket monday for 3 individual issues.. and I have now resolved 2 of them in 3 days.. We have sent email.. to the tune of some:: 22 emails since monday.. I have had very little issue with the web site, the ARS server for product defects was slow on the menu returrn.. to the tune of 1 minute, which is rediculous.. As far as the Closing of tickets issue:: I have found, you do not send updates.. usually they forget about you, cause they are as busy and a one armed man in a coat hang'in contest. (Which stinks for them).. The patches I can see and yes it does take 10 seconds to pop up, and sometimes it does not popup at all.. granted.. Overall.. I would say things are not running that bad..
I would say for Dave:: after you get the accounts settled, ensure you can used both sides, and even give them your userid and password, and have them check it out.. I could not do alot of things, till I argued with them and said "here is my userid and password" do it yourself. then 2 days later it was fixed.. it took alot of work on their part.. Have a Great day.. On 1/24/07, Dave Fincher <[EMAIL PROTECTED]> wrote:
** I wish I could even get subscribed for my Support ID's so I could get to the supportweb. I've been told to contact my sales rep., which I tried to do and they have not called me back after 2 weeks. It seems that it's not just the web services which are suffering it seems like this supportweb upgrade virus has spread to the sales departments also. Thankfully, telephone support still works and you can still talk to people who know what they are doing. Dave Fincher BAE Systems *Dan Caissie <[EMAIL PROTECTED]>* wrote: ** I wonder how long it will take before companies start questioning the price of support when we can't even use it most of the time and tickets get closed without a resolution. Dan- ------------------------------ *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Sanford, Claire *Sent:* Tuesday, January 23, 2007 3:32 PM *To:* [email protected] *Subject:* Re: BMC Support Web Site Performance The KB takes forever to load and then when you do your search, that takes forever too... very annoying! ------------------------------ *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Lucero, Michelle - IST contractor *Sent:* Tuesday, January 23, 2007 12:23 PM *To:* [email protected] *Subject:* Re: BMC Support Web Site Performance ** So, I guess it's safe to say that although the files show as listed (at least for Windows, anyway); that the downloads simply aren't ready for prime-time? I attempted to download the same file for over an hour until it finally timed out. I think I'll try from home late tonight. Maybe, we should give the patches another week? I don't mind waiting. If they would send out an official announcement indicating that the patches have been delayed, that would work for us. *AR System Patch Release Date* 6.03 020 January 15, 2007 7.0.01 001 January 22, 2007 Thanks, Michelle ------------------------------ *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Axton *Sent:* Tuesday, January 23, 2007 11:22 AM *To:* [email protected] *Subject:* Re: BMC Support Web Site Performance ** Maybe we should all put a support ticket in to BMC requesting overnight delivery of the patches on physical media since the software is not available online. Maybe it will seem worthwhile to invest in the design/infrastructure of the patch distribution services. Axton Grams On 1/23/07, *Axton* <[EMAIL PROTECTED]> wrote: The patches still aren't available. I'm looking at the 7.0.01 server for solaris and all the directories are empty. I wonder why it takes several days to copy a couple hundred mb of data. If you look at the modify time of the files in the ftp server for 7.0.01p001, the modify times range from 1/22/2007 09:52 to 1/23/2007 02:19, and all the files aren't there. It's like they are running the ftp server on a pizza box with a single SCSI-1 drive connected to the net via a dialup connection. This is horribly unusable. FTP is a PITA from where I sit too. I had to install a packet sniffer, grap the ftp username a password, then connect via our ftp proxy to the ftp server. Forget about getting to the ftp server directly from the web page. Forget about using wget to fetch the patch withouth grabbing several hundred mb of files I don't need. It's like no one even thought about how the site would be accessed or used when they threw this patch distribution scheme together. Axton Grams On 1/23/07, *Jack Samson* < [EMAIL PROTECTED]> wrote: All- Has anyone been trying to perform downloads or navigate through the BMC web site over the past couple of days? The performance makes it almost unusable. What is the deal? I can't even download a patch... Regards, Jackson _________________________________________________________________ Get Hilary Duff's homepage with her photos, music, and more. http://celebrities.live.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ ------------------------------ Any questions? Get answers on any topic at Yahoo! Answers<http://answers.yahoo.com/;_ylc=X3oDMTFvbGNhMGE3BF9TAzM5NjU0NTEwOARfcwMzOTY1NDUxMDMEc2VjA21haWxfdGFnbGluZQRzbGsDbWFpbF90YWcx>. Try it now. __20060125_______________________This posting was submitted with HTML in it___
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