We monitor a number of things: - Check if processes are running ps -ef |grep x (armonitor, arserverd, arplugin, fb server, email, eie, web server, servlet container, etc.) - Perform mid-tier logins on a recurring basis (5 minutes) - Check arerror.log on a recurring basis for certain regexp (5 minutes) - Check if server is up (OS/snmp) - Ensure network devices are functioning
We do not use the snmp capabilities of the remedy server, because they don't tell us the kind of information we need. We use a number of products to perform the checks; all of which report back to a central repository, that generates alerts, takes automatic actions, etc. based on what the problem is. Axton Grams On 3/14/07, Joe DeSouza <[EMAIL PROTECTED]> wrote:
** Write a cron job that monitors the arerror.log file that looks for errors like ARERR 552, ARERR 21, ARERR 20, ARERR 90 etc basically all sorts of fatal errors that indicate the server is down or connection is lost to the database.. A cron job that tails into the arerror.log file to read new entries (tail -f) and looks for these strings should pretty much do that for you.. Joe D'Souza Remedy Developer / Consultant, BearingPoint, Virginia. ----- Original Message ---- From: Kyle Whitley <[EMAIL PROTECTED]> To: [email protected] Sent: Wednesday, March 14, 2007 4:21:14 PM Subject: Monitoring Remedy Servers and Services Just wondering what everyone monitors for Remedy servers and services to determine if everything is up and running correctly. Also what services are you looking at to determine up time, such as arserverd. I think we should monitor the ARS, Midtier, and Email Engine, how does that translate into processes? Solaris Oracle ARS 6.3 and 7.x ITSM 6 -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia ________________________________ Don't be flakey. Get Yahoo! Mail for Mobile and always stay connected to friends. __20060125_______________________This posting was submitted with HTML in it___
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