Hi,
First thing deleting a group if not a good practice, thus if you ar
using the OOB HelpDesk Application then the group settings are carried
out using the Remedy Application Configuration (On the general tab step
4). in which we can make the group status as Busy or On Vacation which
removes the group name form the menu on the form.
If this is required other the the OOB HelpDesk the you need to customize
the group form and have a drop down list on the form on which indicate
the group status as Active & Inactive. And create a workflow to check
for the group states. After doing this you will able to see only those
data which have been set as an Active.
Thanks,
Sunil
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www.vyomlabs.com
Consulting | Oursourcing | Training || BMC Remedy BSM | ITIL | IT Governance
Neal Jacob wrote:
**
I am asking this question on behalf of our Remedy person:
When creating Groups, Categories, Types and Items, we are able to
add, but are not able to make them inactive when they are no longer
needed. The permissions appear to be correct. We have tried using
the Active/Inactive Radio buttons which does not seem to work. How
can we change or make groups inactive?
Thank you in advance,
Neal Jacob MCP, MCDST
Desktop Systems Specialist
NRTC
http://www.nrtc.coop
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