Yes, this flag is set by the Email Engine. However, one could conceivably have custom workflow that also operates on this field.
We had a similar problem before, related to the incoming mailbox (POP3), where each polling cycle would pull in the same messages from the pop3 server over and over again. This turned out to be an issue on the pop3 Email server (Lotus Domino), where the message was not getting flagged as "Delivered" once it was downloaded. According to our Email folks in this case, it was due to a high volume of backlog on the mail system because of a spam attack. It sounds to me, like the issue you are seeing, could very well be on your mail system, and not your ARServer. Especially, if the problem just suddenly started, and you know that there were no recent changes made on the Remedy side. A few things I would check are: 1. Is there a significant delay in receiving the message(s)? 2. Is this issue intermittent? Or, does every notification result in duplicates? 3. Are there possibly other applications or groups that also share this SMTP resource, that may have processed a large volume of outbound mail? Regards, Leonard -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley Sent: Friday, May 04, 2007 10:20 AM To: [email protected] Subject: Re: Receiving duplicate email notifications from Remedy I can't seem to find the workflow that tells the Email Engine to not process the message again. Is this set through the Email Engine itself and not through workflow (active links, escalations, or filters)? Kyle Whitley wrote: > My environment is Solaris and Oracle. We checked to make sure the > email engine is only running once. I will check to see if the sent > message flag is being set or not, because my timestamps are different. > > Thanks > > Kyle > > Leonard Neely - FOJ wrote: >> What OS and DB? Are you running multiple servers in a Server Group >> environment? If so, make sure that the Email engine is only running >> on one >> of the servers in the group. >> >> Leonard >> >> >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) >> [mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley >> Sent: Thursday, May 03, 2007 1:17 PM >> To: [email protected] >> Subject: Re: Receiving duplicate email notifications from Remedy >> >> I am also experiencing the same issue, but in a different server >> version. I am having the issue on a 7.0.1 patch 2 server upgraded >> from ARS 6.3 patch 20. I to would appreciate any suggestions on >> getting this resolved. >> >> Thanks >> >> Kyle >> >> All Contact wrote: >> >>> ** Any suggestions? >>> >>> On 4/26/07, *SUBSCRIBE arslist CeeCee* <[EMAIL PROTECTED] >>> <mailto:[EMAIL PROTECTED]>> wrote: >>> >>> Hello All, >>> Has anyone experienced this or could offer a possible solution. >>> All of a >>> sudden we are getting duplicate email notifications from Remedy. >>> We are >>> using version 6.03 on patch 20. It seems when we restart the email >>> engine >>> service it fixes the problem temporarily but then a few hours >>> later it >>> starts happening again. >>> >>> Thanks >>> >>> >>> >>> >>> -- >>> ~Yup, it's me! __20060125_______________________This posting was >>> submitted with HTML in it___ >> >> > -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
