Hi Atul,
Not sure exactly what you are seeing, but are you saying the ticket
"status" is closed on submit, or just that the form closes; and that a
new ticket is opened in "create" mode with the same data populated in
the form, or it is just a blank form open in submit mode?
Rick Ponzo
IntegrITS Corporation
[EMAIL PROTECTED]
Atul Vohra wrote:
Hi All,
This may be a very basic question but am not able to figure this out. After we
submit a new ticket, the submitted ticket closes and a new ticket (in create
form) is opened.
I think this is controlled by some data form but not sure. Traced the workflow
but did not see anything related.
ARS 6.3
Any help would be appreciated.
Thanks
Atul
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers
Are"
--
Rick Ponzo
IntegrITS Corporation
[EMAIL PROTECTED]
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers
Are"
