Hi All, This may be a very basic question but am not able to figure this out. After we submit a new ticket, the submitted ticket closes and a new ticket (in create form) is opened.
I think this is controlled by some data form but not sure. Traced the workflow but did not see anything related. ARS 6.3 Any help would be appreciated. Thanks Atul _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
