I would also agree that it has been a longstanding license violation.
Since the
early days of 4.x at least, the 'read' license was limited to
submission of new
records and querying, and modification of records required a change license.
When RemedyWeb came out it was possible to make updates to the display
only Web
form that would trigger a filter that would make background database
updates by
the Web user, but doing such an update was specifically not permitted
due to the
clause above. Any other method, including a single user being used by
multiple
workstations, is also such a licensing violation.
Louise van Hine
KTSL Limited
Quoting "L. J. Head" <[EMAIL PROTECTED]>:
** My understanding is that it would be a violation based on the
'no group user accounts' policy...I've never read the agreement
myself but understand it as such.
-------------------------
FROM: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] ON BEHALF OF Frank Caruso
SENT: Friday, June 29, 2007 8:58 AM
TO: [email protected]
SUBJECT: License Usage
** Looking for feedback on whether the following set up would
violate a license agreement with BMC:
Putting up web sites (not MidTier) where end users can submit and
update records but the web site authenticates with the ARS server
using one ID.
This ID has been granted a Fixed license and each site will have a
unique Remedy ID attached to it. Also, it is possible that many of
the users submitting and updating tickets through these web sites
will have a Remedy login with a Floating license, however, the web
sites will not use that ID to authenticate.
I believe that this would be a violation but cannot find anything
written from BMC that states it would.
Thank you
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