Rabi, I have had success using the Sync Search Database to lead me through some of the related items in ITSM 7. Unfortunately, log files are about the only other thing that's been educational. I'm sure that there is a utility or two out there that can help - too bad BMC can't seem to provide any of their own that are better than stuff we had years ago.
Maybe with the new Admin tool coming out, they'll have the ability to give us some functionality that the current tool won't support. I wait with fingers crossed. Rick On 9/12/07, Rabi Tripathi <[EMAIL PROTECTED]> wrote: > > Hi all, > Apart from the "BMC Remedy IT Service Management 7.0 > Architecture" pdf book on BMC's support site, what do > you guys use to analyze ITSM workflow to understand > and customize it? > > I have done/tried the following: > 1. Workflow Logging - always works, but very tedious. > takes time to create test cases and go thru the log > and cross ref objects in Remedy Admin. It's my distant > friend that I mostly invite only for troubleshooting, > not understaning a big chunk of workflow. > > 2. Browse Remedy Admin - tedious, not to mention it > pushes me closer to a doc visit for carpel tunnel > syndrom. i never liked Remedy's "point and click" > boast. I would rather write code in sentences so that > in one glace I could easily understand a chunk of > workflow. Try understanding what 10 filters do. How do > you like the point and click in Remedy Admin this > time? > > For me, Remedy's strength is the macro programming it > allows, not the point and click way of doing it. It > sounds good only to the VP who is too lazy busy move > his hand to the keyboard and assumes that this > excellent trait flows down his chain of command. He's > got the purse, so, you've got a whole lot of > clickityclick click click to do in your life... > > 3. Master ARSuite - whoever decided to kill this > product, i would like to confront loudly one day. He > better have an earplug. I have been able to use it > with mixed results for some of the custom apps written > locally in ARS 7. > > Trying to use it for ITSM 7, I can't even get a def > file created thru Remedy Admin. Exporting 40 forms > causes malloc error on server. Is this typical, or is > my server good for nothing bum I sometimes think it > is? Currently trying the export in something like 20 > separate chunks. Not done yet. > > Anybody able to do a def file of ITSM 7 in bigger > chunks? After the def file, i wonder how upset Master > AR Suite will be on meeting this new def (I already > know I need to strip the new header line about char > set). And after I do some customization, it's another > round of fun with def file export. Why ca't I use a > true IDE like the ones others had in 90s or even 80s? > Yeah, tell me it's coming. I have to see it. > > 4. Remedy developer plus. I was able to get this to > work with Rem admin 6.0.1 only. But loading objects > (only Incidet Management) didn't finish in 2 hours (I > got 2 GB on my client pc), so I killed it. Is this my > unlucky day, so I should't buy NY lottery today or is > it like this for you guys too? > > 5. I dearly miss that simple and sweet free command > line utility...what was it called...arexport I think > that gave you object details in readable format. I > can't even remember it's name. I told you this was a > very old friend. I wish it were still around. Rest in > peace, my friend. Your life was a worthy one. > > Do you guys know of any other book, white paper from > BMC. With actual object names, their definitions? Any > luck with Master AR Suite or Rem Dev Plus? > > If anybody wants to tell me about their superior > product xyz that is THE BEST out there and would allow > such analysis, that I should have already paid for > sparing me this long rant...please keep it short, and > mention the price. A trial version? > > ITSM has turned into a monstrous beast never before > sighted in this part of the world. Do we have enough > ropes and shackles to tame this beast? Or is it going > the natural way of the marvelous dinosaurs, too hefty > for their own good? Hope not. > > -Rabi Tripathi > NYC _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
