I know there's been a patch out for that for some time - that doesn't make the application work well on a large system like ITSM 7, unless you have a VERY robust system.
Rick On 9/12/07, Roger Justice <[EMAIL PROTECTED]> wrote: > > ** There is a patch for Remedy Developer Plaus that works with Admin 7. > > > -----Original Message----- > From: Rick Cook <[EMAIL PROTECTED]> > To: [email protected] > Sent: Wed, 12 Sep 2007 12:35 pm > Subject: Re: How you you guys analyze ITSM 7 code? Dev Plus? Master AR > Suite? No logging doesn't count. > > ** Rabi, I have had success using the Sync Search Database to lead me > through some of the related items in ITSM 7. Unfortunately, log files are > about the only other thing that's been educational. I'm sure that there is > a utility or two out there that can help - too bad BMC can't seem to provide > any of their own that are better than stuff we had years ago. > > Maybe with the new Admin tool coming out, they'll have the ability to give > us some functionality that the current tool won't support. I wait with > fingers crossed. > > Rick > > On 9/12/07, Rabi Tripathi <[EMAIL PROTECTED]> wrote: > > > > Hi all, > > Apart from the "BMC Remedy IT Service Management 7.0 > > Architecture" pdf book on BMC's support site, what do > > you guys use to analyze ITSM workflow to understand > > and customize it? > > > > I have done/tried the following: > > 1. Workflow Logging - always works, but very tedious. > > takes time to create test cases and go thru the log > > and cross ref objects in Remedy Admin. It's my distant > > friend that I mostly invite only for troubleshooting, > > not understaning a big chunk of workflow. > > > > 2. Browse Remedy Admin - tedious, not to mention it > > pushes me closer to a doc visit for carpel tunnel > > syndrom. i never liked Remedy's "point and click" > > boast. I would rather write code in sentences so that > > in one glace I could easily understand a chunk of > > workflow. Try understanding what 10 filters do. How do > > you like the point and click in Remedy Admin this > > time? > > > > For me, Remedy's strength is the macro programming it > > allows, not the point and click way of doing it. It > > sounds good only to the VP who is too lazy busy move > > his hand to the keyboard and assumes that this > > excellent trait flows down his chain of command. He's > > got the purse, so, you've got a whole lot of > > clickityclick click click to do in your life... > > > > 3. Master ARSuite - whoever decided to kill this > > product, i would like to confront loudly one day. He > > better have an earplug. I have been able to use it > > with mixed results for some of the custom apps written > > locally in ARS 7. > > > > Trying to use it for ITSM 7, I can't even get a def > > file created thru Remedy Admin. Exporting 40 forms > > causes malloc error on server. Is this typical, or is > > my server good for nothing bum I sometimes think it > > is? Currently trying the export in something like 20 > > separate chunks. Not done yet. > > > > Anybody able to do a def file of ITSM 7 in bigger > > chunks? After the def file, i wonder how upset Master > > AR Suite will be on meeting this new def (I already > > know I need to strip the new header line about char > > set). And after I do some customization, it's another > > round of fun with def file export. Why ca't I use a > > true IDE like the ones others had in 90s or even 80s? > > Yeah, tell me it's coming. I have to see it. > > > > 4. Remedy developer plus. I was able to get this to > > work with Rem admin 6.0.1 only. But loading objects > > (only Incidet Management) didn't finish in 2 hours (I > > got 2 GB on my client pc), so I killed it. Is this my > > unlucky day, so I should't buy NY lottery today or is > > it like this for you guys too? > > > > 5. I dearly miss that simple and sweet free command > > line utility...what was it called...arexport I think > > that gave you object details in readable format. I > > can't even remember it's name. I told you this was a > > very old friend. I wish it were still around. Rest in > > peace, my friend. Your life was a worthy one. > > > > Do you guys know of any other book, white paper from > > BMC. With actual object names, their definitions? Any > > luck with Master AR Suite or Rem Dev Plus? > > > > If anybody wants to tell me about their superior > > product xyz that is THE BEST out there and would allow > > such analysis, that I should have already paid for > > sparing me this long rant...please keep it short, and > > mention the price. A trial version? > > > > ITSM has turned into a monstrous beast never before > > sighted in this part of the world. Do we have enough > > ropes and shackles to tame this beast? Or is it going > > the natural way of the marvelous dinosaurs, too hefty > > for their own good? Hope not. > > > > -Rabi Tripathi > > NYC > > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
