I tend to agree both with Gary and with Rabi. Remedy has completely gotten away from its original premise--Rapid Application Development that can be done by non-Software Engineers. Now BMC is using its "simple" point and click development tool to build "enterprise management suites" that cause the developer to do the clickety-click clickety-click clickety-click that Rabi described. ITSM 7 is so monstrous, it's impossible to reverse engineer, which was, at one point in time, one of Remedy's hallmarks.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr OC-ALC/ITMA Sent: Wednesday, September 12, 2007 12:59 PM To: [email protected] Subject: Re: How you you guys analyze ITSM 7 code? Dev Plus? Master AR Suite? No logging doesn't count. I think that ITSM 7 was purposefully designed this way, you know, security through obscurity? If they make it so complicated that no one will dare go near it, then the don't have as many support calls from people breaking it. Plus, this works well for the consultants, who are very well trained and tailored specifically for ITSM, unlike a lot of the full-timers who have other things than ITSM to worry about. I've not really gotten to look at ITSM, but just by reading the buzz on the list, it sounds like they really did a spectacular job at building a bird's nest. I wonder how they were able to make it so complicated and get it to work (sort of)? I'm sure that one of these days, I'll most likely have the privilege (!) of working with ITSM. I just hope that by then someone would have made an "ITSM 7 for Dummies" book! Some consulting company out there really should do that, but that might end up costing them some business. Thanks, Gary Opela, Jr Sr. Remedy Developer Leader Communications, Inc. 405 736 3211 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
