Hello All, ArServer 7.0 HelpDesk 6.3 I created an email template, but when I create a filter with a notify action, in the templates tab, I don't see any templates listed for selection. I have been reading the email engine manual and it appears I should see templates listed on that tab when creating a filter. Desired end result is to create a filter that will notify requester on resolve of a case. Requirement is for the filter to use an email template with our IT logo included in the notification, probably using html. I created the template as mentioned above, just can't figure out why the template isn't showing up in the "templates" tab on the notify action of the filter. Wanted to run it by you guys before I spent any more time researching. Thanks in Advance,
Jase DaVita Inc. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
