Mary, Yes, we are currently working with it and are the first IBM partner to deploy it in the US after the acquistion. IBM acquired it because of the asset management capability and plan on integrating it with their version of a CCMDB (Configuration and Change Management Database). They are also planning on improving on the help desk web based component and it appears they are going back to using their original Tivoli Service Desk name and include it under the Tivoli software suite. Personally, I think the move was to compete directly with Remedy in that space. Only time will tell if it will overtake the Remedy market share, but based on some of the customer issues with BMC it could be a real possibility. Just my .02. If you have specific questions about the IBM product just let me know. Hope this helps. Scott Scott Hammons Principal Consultant Tivoli Security Practice Advanced Integrated Solutions, Inc. [EMAIL PROTECTED] Cell: (210) 831-8340
________________________________ From: Action Request System discussion list(ARSList) on behalf of Mary Dollus Sent: Thu 9/20/2007 10:48 To: [email protected] Subject: IBM MRO? Hi All... I was wondering if anyone knows anything about the IBM MRO product? Is it the opinion that this product will overtake the market share that Remedy currently holds? Just curious to see what if any buzz is out there about the product. Thanks!! Mary _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
