Very well said Bing.
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Bradford Bingel
Sent: Friday, September 21, 2007 1:08
To: [email protected]
Subject: Re: IBM MRO?
**
If anyone in Remedy-land is listening, it once again sounds like it's
time re-evaluate current marketing strategies and reconsider re-focusing
attention on the AR System as a workflow-centric development platform,
from which a multitude of applications can be developed.
<soapbox> Perhaps it's even time to reconsider offering a "developer's
pack" -- a fully functional AR System server with a single user license,
free to interested partners, so that they may create even more AR-based
applications. (You know, things like conference room reservation
systems, equipment checkout/checkin solutions, new hire processing, time
and expense reporting, and new customer provisioning solutions.) After
all, where's the risk in encouraging the talented and imaginative Remedy
community to create even more reasons to continue using AR System?
</soapbox>
-- Bing
Bradford Bingel ("Bing")
ITM3 California
http://www.itm3.com/
[EMAIL PROTECTED] (email)
925-260-6394 (mobile)
________________________________
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of John Sundberg
Sent: Thursday, September 20, 2007 11:55 AM
To: [email protected]
Subject: Re: IBM MRO?
**
Interestingly enough - we have had a number of calls in the last couple
months from companies that have both MRO and Remedy to see if our
Service Catalog product will front end MRO. (Which it will).
However - will MRO take over Remedy? By that I am assuming the question
is 'will MRO take over Asset Mgmt in Remedy - and then grow to take over
ITSM'.
Maybe.
If BMC continues to put all its energy in ITSM - then MRO has a chance
-- as ITIL is a commoditizer (IMHO). IBM will come in with a swap Remedy
out and replace with MRO story.
My opinion is that BMC would be wise to leverage the "fanatics" of the
AR engine - and start expanding beyond ITSM. In doing so - the swap out
Remedy story becomes less likely as MRO will not be able to do all the
things that Remedy is doing for a company (HR,Marketing, Sales,
Facilities, etc...). The IBM/MRO story would basically only be able to
replace a portion of the system -- the company would have to maintain
the Remedy engine for the other functions.
So - the company won't be able to get rid of Remedy completely --
therefore adopting something like MRO will only complicate the
environment -- which is counter to what most companies are looking to
do.
BMC would be wise to look at Salesforce.com - with its Appforce --
basically - Salesforce was a CRM/Sales app -- it is becoming a platform.
Remedy is going the other direction -- it was a platform and is becoming
an application. SAP is now a platform. Oracle is moving to Fusion.
etc.....
The leaders are moving to platforms - I think having a platform is a
better long term strategy.
I agree with Scott -- I think the IBM/MRO move was a direct jab at BMC.
Will it be a knockout -- or will BMC come slamming back?
-John
On 9/20/07, Mary Dollus <[EMAIL PROTECTED]> wrote:
Hi All...
I was wondering if anyone knows anything about the IBM MRO
product? Is it
the opinion that this product will overtake the market share
that Remedy
currently holds?
Just curious to see what if any buzz is out there about the
product.
Thanks!!
Mary
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