If anyone in Remedy-land is listening, it once again sounds like it's time
re-evaluate current marketing strategies and reconsider re-focusing
attention on the AR System as a workflow-centric development platform, from
which a multitude of applications can be developed.
<soapbox> Perhaps it's even time to reconsider offering a "developer's pack"
-- a fully functional AR System server with a single user license, free to
interested partners, so that they may create even more AR-based
applications. (You know, things like conference room reservation systems,
equipment checkout/checkin solutions, new hire processing, time and expense
reporting, and new customer provisioning solutions.) After all, where's the
risk in encouraging the talented and imaginative Remedy community to create
even more reasons to continue using AR System? </soapbox>
-- Bing
Bradford Bingel ("Bing")
ITM3 California
http://www.itm3.com/
[EMAIL PROTECTED] (email)
925-260-6394 (mobile)
_____
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of John Sundberg
Sent: Thursday, September 20, 2007 11:55 AM
To: [email protected]
Subject: Re: IBM MRO?
**
Interestingly enough - we have had a number of calls in the last couple
months from companies that have both MRO and Remedy to see if our Service
Catalog product will front end MRO. (Which it will).
However - will MRO take over Remedy? By that I am assuming the question is
'will MRO take over Asset Mgmt in Remedy - and then grow to take over ITSM'.
Maybe.
If BMC continues to put all its energy in ITSM - then MRO has a chance -- as
ITIL is a commoditizer (IMHO). IBM will come in with a swap Remedy out and
replace with MRO story.
My opinion is that BMC would be wise to leverage the "fanatics" of the AR
engine - and start expanding beyond ITSM. In doing so - the swap out Remedy
story becomes less likely as MRO will not be able to do all the things that
Remedy is doing for a company (HR,Marketing, Sales, Facilities, etc...). The
IBM/MRO story would basically only be able to replace a portion of the
system -- the company would have to maintain the Remedy engine for the other
functions.
So - the company won't be able to get rid of Remedy completely -- therefore
adopting something like MRO will only complicate the environment -- which is
counter to what most companies are looking to do.
BMC would be wise to look at Salesforce.com - with its Appforce -- basically
- Salesforce was a CRM/Sales app -- it is becoming a platform. Remedy is
going the other direction -- it was a platform and is becoming an
application. SAP is now a platform. Oracle is moving to Fusion. etc.....
The leaders are moving to platforms - I think having a platform is a better
long term strategy.
I agree with Scott -- I think the IBM/MRO move was a direct jab at BMC. Will
it be a knockout -- or will BMC come slamming back?
-John
On 9/20/07, Mary Dollus <[EMAIL PROTECTED]> wrote:
Hi All...
I was wondering if anyone knows anything about the IBM MRO product? Is it
the opinion that this product will overtake the market share that Remedy
currently holds?
Just curious to see what if any buzz is out there about the product.
Thanks!!
Mary
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John David Sundberg
235 East 6th Street, Suite 400B
St. Paul, MN 55101
(651) 556-0930-work
(651) 247-6766-cell
(651) 695-8577-fax
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