This is exactly the attitude I've taken. It is a bad situation BUT I am actually getting quite a lot of experience from this. This is my 2nd Implementation now. The last one I was the Business Analyst and Admin before Handover. That was last year and it was 6.3. One of the ARS developers (from Column Tech) said to me that if I wanted a career that I should stick with Remedy. So when I went looking for another job I was given this opportunity (to implement ITSM7 in as short a time as possible). I told them from the beginning that they were being a little too optimistic with their targets.
What I would really like to focus on in the future are the Process (ITIL) and Tools (BMC) implementation (esp., from a project management viewpoint). I've created all of the processes so far for this company that I am working for now. That was easy. The tools are the difficult part. Unfortunately their doesn't seem to be a big need for Remedy Admins or people with my experience where I am currently living (Czech Republic). Thanks for the words of encouragement (everyone). I really needed it. On Oct 5, 6:20 am, Ben Cantatore <[EMAIL PROTECTED]> wrote: > When you're in a bad situation, sometimes its just best to cut your losses > and move on. In your case, I'd recommend sticking it out a little longer, > if you're interested in working with Remedy. Remedy professionals are in > short supply, so if its something you like, a good career path. This is > your foot in the door for getting hired as a Remedy professional. Being > able to put down on your resume that you were involve with implementing > ITSM 7 Suite for XYZ company is huge. > > Its sad they drop a ton of cash on purchasing ITSM, maintenance, hardware, > consulting, and skip on training you properly. They're setting you up for > failure. I recommend that you persist in requesting training so you can > adequately support the system. Ultimately, you need to figure out what's > in your best interest and weigh the pros and cons of staying/moving on. > > Luck with whatever you decide. > > Ben Cantatore > Remedy Administrator > Avon > (914) 935-2946 > > Ri Mez <[EMAIL PROTECTED]> > Sent by: "Action Request System discussion list(ARSList)" > <[EMAIL PROTECTED]> > 10/04/2007 04:24 PM > Please respond to > [EMAIL PROTECTED] > > To > [EMAIL PROTECTED] > cc > > Subject > Re: ARS Implementation team - how many? > > the first phase (which is finally in freeze) is exactly the 3 areas > you listed. the vendor installed a vanilla system (no data imports, > no customizations). Everything else (foundation data, basic sla, minor > customizations) was done by me. > The pm (both vendor and internal) were non existent. No coder. > > I've learned a lot so far but I'm ready to move on now. I still have > had no BMC Training whatsoever (and they tell me now that it's not in > the budget). > > I'm really nervous about the next phase - change and problem (possibly > full slm). > > Anyway thanks for the feedback. It's nice to hear from people who know > something about ars. > > > > > > Howard Richter wrote: > > Lets say your installing ServiceDesk 7, SLM, Requestor and Incident. > > > With no data migration and limited customizations, I would say you would > > need 3 people. > > > One a pm, who would also translate how the system works to management. > > > One a Application admin, to work on the setup of the system > > > And the last person, you will need a coder. > > > The Pm needs to also be as coder, but one that can do the translations > > needed for upper management. > > > Howard > > > On 10/4/07, Rick Cook <[EMAIL PROTECTED]> wrote: > > > > ** Well, that depends on the timeline involved, as I'm sure you know, > as > > > well as a number of things like the scope of work. Without knowing > the > > > scope (i.e. what is involved in "configuring"), I could only guess at > the > > > proper time and resource requirements. > > > > Rick > > > > On 10/4/07, Ri Mez <[EMAIL PROTECTED]> wrote: > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:"Where > the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:"Where the > Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
