We are having problems seeing the tickets in the Overview console as well. Various tickets seem to be missing. We are trying to investigate this and see if there is something wrong with the plug in that will generate the data for this table or if there is some bug submitted about this. ITSM 7.02 patch 005 User client 7.01 patch 002
Thanks Peter Lammey ESPN MIT Technical Services & Applications Management 860-766-4761 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Wednesday, January 16, 2008 3:19 PM To: [email protected] Subject: Re: Question: Overview Console - ITSM 7 - Missing Incidents ** I've seen that if they don't get processed from the Interface_Create form, but that's all. Rick On 1/16/08, T. Dee <[EMAIL PROTECTED]> wrote: Has anyone encountered the Overview Console not showing their Incidents? I see all the Changes and Tasks, but not Incidents. In Application Preferences I have "Overview Console" show Incidents and Tasks set to YES. Thanks!!! ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
