Hi,
I am trying to run a $PROCESS$ on a Set Fields action running from an
Escalation.
I would like to read the content of a text document located on the
Remedy server.
I am trying a Set Fields running from an escalation.
It goes like this:
$PROCESS$ %WINDIR%\system32\cmd.exe /C type "D:\Program Files\AR
System\User\AR_Version.txt"
Also, I have tried this
$PROCESS$ type "D:\Program Files\AR System\User\AR_Version.txt"
When I run either of these command lines from a command window on the
server, I get the answer, no problem.
In the escalation.log, I see this:
Checking RV:CheckRemedyServerVersion (enabled): ready to fire now on
CGI_SYS_RemedyServerInfo
--> Passed -- perform actions
000000000000001
0: Set Fields
type "D:\Program Files\AR System\User\AR_Version.txt"
Exit code: 0 Value:
**** Error while performing escalation action
We are running Remedy Server 6.03 patch 21 on a Windows server linked to
a SQL database.
Michel Giguere
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