There was an issue with this when we installed 7.0.0 patch and and we received a hot fix from BMC. When we tried to install patch 5 of the server, one of support engineers told me he thought the issue (of missing Incidents, might been back in patch 4 of ITSM, but was addressed in patch 5.
So look at the readme for the newest ITSM patch. Howard On Jan 16, 2008 3:23 PM, Lammey, Peter A. <[EMAIL PROTECTED]> wrote: > ** We are having problems seeing the tickets in the Overview console as > well. > Various tickets seem to be missing. We are trying to investigate this and > see if there is something wrong with the plug in that will generate the data > for this table or if there is some bug submitted about this. > > ITSM 7.02 patch 005 > User client 7.01 patch 002 > > Thanks > Peter Lammey > ESPN MIT Technical Services & Applications Management > 860-766-4761 > > > ------------------------------ > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Rick Cook > *Sent:* Wednesday, January 16, 2008 3:19 PM > *To:* [email protected] > *Subject:* Re: Question: Overview Console - ITSM 7 - Missing Incidents > > ** I've seen that if they don't get processed from the Interface_Create > form, but that's all. > > Rick > > On 1/16/08, T. Dee <[EMAIL PROTECTED]> wrote: > > > > Has anyone encountered the Overview Console not showing their Incidents? > > > > I see all the Changes and Tasks, but not Incidents. > > > > In Application Preferences I have "Overview Console" show Incidents > > and Tasks set to YES. > > > > Thanks!!! > > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
