This might be one of the issues that was introduced in patch 4 - there were several. If you're still pre-patch 4, you may not be seeing this.
Rick On 1/17/08, Howard Richter <[EMAIL PROTECTED]> wrote: > > ** There was an issue with this when we installed 7.0.0 patch and and we > received a hot fix from BMC. When we tried to install patch 5 of the server, > one of support engineers told me he thought the issue (of missing Incidents, > might been back in patch 4 of ITSM, but was addressed in patch 5. > > So look at the readme for the newest ITSM patch. > > Howard > > > On Jan 16, 2008 3:23 PM, Lammey, Peter A. <[EMAIL PROTECTED]> wrote: > > > ** We are having problems seeing the tickets in the Overview console as > > well. > > Various tickets seem to be missing. We are trying to investigate this > > and see if there is something wrong with the plug in that will generate the > > data for this table or if there is some bug submitted about this. > > > > ITSM 7.02 patch 005 > > User client 7.01 patch 002 > > > > Thanks > > Peter Lammey > > ESPN MIT Technical Services & Applications Management > > 860-766-4761 > > > > > > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > > [EMAIL PROTECTED] *On Behalf Of *Rick Cook > > *Sent:* Wednesday, January 16, 2008 3:19 PM > > *To:* [email protected] > > *Subject:* Re: Question: Overview Console - ITSM 7 - Missing Incidents > > > > > > ** I've seen that if they don't get processed from the > > Interface_Create form, but that's all. > > > > Rick > > > > On 1/16/08, T. Dee <[EMAIL PROTECTED]> wrote: > > > > > > Has anyone encountered the Overview Console not showing their > > > Incidents? > > > > > > I see all the Changes and Tasks, but not Incidents. > > > > > > In Application Preferences I have "Overview Console" show Incidents > > > and Tasks set to YES. > > > > > > Thanks!!! > > > > > > > > > _______________________________________________________________________________ > > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > html___ > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > html___ > > > > > > -- > Howard Richter > ITIL Foundation Certified > Red Hat Certified Technician > CompTIA Linux+ Certified > [EMAIL PROTECTED] > Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward__Platinum > Sponsor: > www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
