I'm currently at patch 6. I have figured out why it is doing this. I have added two new fields to the Overview Console and this works without any issues. However, if I try to have one of these two fields sorted in the table then my Incidents disappear.
I have logged an issue with Remedy when I have this fixed I will let everyone know. On 1/17/08, Rick Cook <[EMAIL PROTECTED]> wrote: > ** > This might be one of the issues that was introduced in patch 4 - there were > several. If you're still pre-patch 4, you may not be seeing this. > > Rick > > On 1/17/08, Howard Richter <[EMAIL PROTECTED]> wrote: > > ** > > There was an issue with this when we installed 7.0.0 patch and and we > received a hot fix from BMC. When we tried to install patch 5 of the server, > one of support engineers told me he thought the issue (of missing Incidents, > might been back in patch 4 of ITSM, but was addressed in patch 5. > > > > So look at the readme for the newest ITSM patch. > > > > Howard > > > > > > On Jan 16, 2008 3:23 PM, Lammey, Peter A. <[EMAIL PROTECTED]> wrote: > > > > > ** > > > > > > We are having problems seeing the tickets in the Overview console as > well. > > > Various tickets seem to be missing. We are trying to investigate this > and see if there is something wrong with the plug in that will generate the > data for this table or if there is some bug submitted about this. > > > > > > ITSM 7.02 patch 005 > > > User client 7.01 patch 002 > > > > > > > > > Thanks > > > Peter Lammey > > > ESPN MIT Technical Services & Applications Management > > > 860-766-4761 > > > > > > > > > ________________________________ > From: Action Request System discussion list(ARSList) > [mailto:[email protected] ] On Behalf Of Rick Cook > > > Sent: Wednesday, January 16, 2008 3:19 PM > > > To: [email protected] > > > Subject: Re: Question: Overview Console - ITSM 7 - Missing Incidents > > > > > > > > > > > > > > > > > > ** > > > I've seen that if they don't get processed from the Interface_Create > form, but that's all. > > > > > > Rick > > > > > > On 1/16/08, T. Dee <[EMAIL PROTECTED]> wrote: > > > > Has anyone encountered the Overview Console not showing their > Incidents? > > > > > > > > I see all the Changes and Tasks, but not Incidents. > > > > > > > > In Application Preferences I have "Overview Console" show Incidents > > > > and Tasks set to YES. > > > > > > > > Thanks!!! > > > > > > > > > _______________________________________________________________________________ > > > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > > > > > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > > > > > > > > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > > > > > > > > -- > > Howard Richter > > ITIL Foundation Certified > > Red Hat Certified Technician > > CompTIA Linux+ Certified > > [EMAIL PROTECTED] > > Resume = > http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
