OK. Didnt catch the Event Name was also in SYS:Notification Events. There doesnt happen to be a join between CFG:NTE-Notification Events and SYS:Notification Events is there?
Thanks Peter Lammey ESPN MIT Technical Services & Applications Management 860-766-4761 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Friday, January 25, 2008 10:33 AM To: [email protected] Subject: Re: ITSM 7.02 Notifications Built In ** Peter, what if you changed the Notification Event Type in the NTE:CFG-Notification Events form from System Default to User - would that enable the users' ability to opt out of individual notifications (on the People form)? Just match up the Notification Event fields in that form to the one in the SYS:Notification Events form. Rick On 1/25/08, Lammey, Peter A. <[EMAIL PROTECTED]> wrote: ** We just rolled out Remedy ARSystem 7.01 and ITSM 7.02 to our user community early last week. Following the release we had a number of production issues and bugs to work out but among these there were quite a few concerns and complaints from users that indicated that now they receive way too many emails for Change tickets and Incident tickets from the system. A decision was made to go live with ITSM 7.02 with the out of box notifications all for the most part to stay as is but now people saw that it is an overkill. I can see that you can reduce this by turning off these notification scenarios and setup in CFG:NTE-Notification Events but looking through each event for each application it is difficult to know when these fire, where they are sent to (based on the various roles for Incident and Change), and what content is included with each notification event based on which Notification Message Tag it is linked to (in SYS:Notification Messages). Does anyone know of a whitepaper or some helpful guide on understanding this so that administrators can communicate to their users knowledgebly on the effort and impact for changing this? Thanks Peter Lammey ESPN MIT Technical Services & Applications Management 860-766-4761 __Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
