It appears to have worked on our systems - our test tickets are now happily spamming everyone in sight instead of burying their notifications in the Alert table. The helpdesk supervisor is busy testing everything having to do with notifications, and changing all of the System Default records in that form got him the results he wanted. He is still trying to understand the paging module and on-call groups.
Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Timothy Powell > Sent: Monday, February 11, 2008 8:58 AM > To: [email protected] > Subject: Changing System Default Notification method > > Has anybody tried changing the Remedy Notification Method in > the NTE:CFG-Notification Events form from Alert to Email? > Does that actually work and change all the defaults for all > users to email? > > I know that I can do it on an individual basis by configuring > a user based notification rule to use email, but since the > company uses email for everything, and we have over 6000 > users, doing it all manually for each user is unreasonable. > > ARS 7.1 Patch 1 > ITSM 7.0.2 Patch 6 > Windows Server 2003 > SQL Server 2005 > > Thanks in advance, > Tim Powell > > ______________________________________________________________ > ______________ > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > ______________________________________________________________ > _________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
