Has anyone attempted to update the NTE:CFG-Notification Events to use Notifiction Event Type of 'User' instead of 'System Default'to make it easier to manage Individual's preferences with respect to disabling specific notifications? If so, did you encounter any unforeseen issues doing that? :)
Candace DeCou DOI Remedy Systems Analyst Verizon Business Office: (408) 371-1112 Email: [EMAIL PROTECTED] Verizon Business - global capability, personal accountability. This e-mail is strictly confidential and intended only for use by the addressee unless otherwise indicated -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Monday, February 11, 2008 7:24 AM To: arslist@ARSLIST.ORG Subject: Re: Changing System Default Notification method It appears to have worked on our systems - our test tickets are now happily spamming everyone in sight instead of burying their notifications in the Alert table. The helpdesk supervisor is busy testing everything having to do with notifications, and changing all of the System Default records in that form got him the results he wanted. He is still trying to understand the paging module and on-call groups. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Timothy Powell > Sent: Monday, February 11, 2008 8:58 AM > To: arslist@ARSLIST.ORG > Subject: Changing System Default Notification method > > Has anybody tried changing the Remedy Notification Method in the > NTE:CFG-Notification Events form from Alert to Email? > Does that actually work and change all the defaults for all users to > email? > > I know that I can do it on an individual basis by configuring a user > based notification rule to use email, but since the company uses email > for everything, and we have over 6000 users, doing it all manually for > each user is unreasonable. > > ARS 7.1 Patch 1 > ITSM 7.0.2 Patch 6 > Windows Server 2003 > SQL Server 2005 > > Thanks in advance, > Tim Powell > > ______________________________________________________________ > ______________ > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > ______________________________________________________________ > _________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
