It is configured for multi-tenancy but there is only one company defined (not counting the "My Company" of course....). I'll check and see if there's anything tied to that though....good idea!
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Wednesday, April 16, 2008 4:35 PM To: [email protected] Subject: Re: Bizarre license issue ** Dear Perplexed....er, I mean William, Is this a multi-tenancy environment? If so, could it be related to that? Rick On Wed, Apr 16, 2008 at 2:24 PM, William Rentfrow <[EMAIL PROTECTED]> wrote: ** In IM 7.03 on ARS 7.1 patch 001 (Solaris) all users who are not AR Administrators get the typical "You do not have a license/You do not have write access to field xxxyyyzzz" (ARERR 9850) and then a list of all of the fields on the IM form. This happens only when trying to modify existing requests. Normally I'd assume the people don't have licenses. However, this is not true. They have both Incident user licenses (and corresponding correct permissions) and AR user licenses. We've got 40 of each applied to this server and about 5 users so far so we are not out of licenses. Even more weird this is a 7.1 server so it's not like the license keys are bad or something - the AR Server license is correct and all is well in that regard as far as I know (ie, the server accepted the key). I went so far as to create a new custom form and have the users create and then modify the request. If they didn't have an AR User license they would not be able to do this. As it turns out it worked correctly - they could create (no license needed) and then modify the same request (license absolutely 100% needed). The only other relevant fact I can think of is that the server is is submitter-locked mode....but that shouldn't matter either. I'm perplexed. William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
