Hello William,
did you apply 'General Access' permission to these users?
If not, then apply this permission in the User form and let the users
re-login to their user tool.
Mario
William Rentfrow
<[EMAIL PROTECTED]
COMINC.COM> To
Sent by: "Action [email protected]
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discussion
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<[EMAIL PROTECTED] Bizarre license issue
ORG>
16.04.2008 23:24
Please respond to
[EMAIL PROTECTED]
RG
**
In IM 7.03 on ARS 7.1 patch 001 (Solaris) all users who are not AR
Administrators get the typical "You do not have a license/You do not have
write access to field xxxyyyzzz" (ARERR 9850) and then a list of all of the
fields on the IM form. This happens only when trying to modify existing
requests.
Normally I'd assume the people don't have licenses. However, this is not
true. They have both Incident user licenses (and corresponding correct
permissions) and AR user licenses. We've got 40 of each applied to this
server and about 5 users so far so we are not out of licenses.
Even more weird this is a 7.1 server so it's not like the license keys are
bad or something - the AR Server license is correct and all is well in that
regard as far as I know (ie, the server accepted the key).
I went so far as to create a new custom form and have the users create and
then modify the request. If they didn't have an AR User license they would
not be able to do this. As it turns out it worked correctly - they could
create (no license needed) and then modify the same request (license
absolutely 100% needed).
The only other relevant fact I can think of is that the server is is
submitter-locked mode....but that shouldn't matter either.
I'm perplexed.
William Rentfrow, Principal Consultant
[EMAIL PROTECTED]
C 701-306-6157
O 952-432-0227
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