William, did you check the group list on the user form? I have noticed in
our ARS 7.0, ITSM 7.0.2, environment that this sometimes gets out of synch
with the permissions listed in the ITSM people form, causing users to
report the same error. Adding the missing permissions again through the
people form pushes the correct group IDs back to the user form. Usually. If
you see "placeholder" in the group list, you have to clear it out and add
back all their permissions.
Andy Lauber
Software Engineer II
Midland Loan Services
913-253-9097 Phone
913-253-9001 Fax
[EMAIL PROTECTED]
William Rentfrow
<[EMAIL PROTECTED]
COMINC.COM> To
Sent by: "Action [email protected]
Request System cc
discussion
list(ARSList)" Subject
<[EMAIL PROTECTED] Re: Bizarre license issue
ORG>
04/16/2008 04:40
PM
Please respond to
[EMAIL PROTECTED]
RG
**
It is configured for multi-tenancy but there is only one company defined
(not counting the "My Company" of course....).
I'll check and see if there's anything tied to that though....good idea!
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Wednesday, April 16, 2008 4:35 PM
To: [email protected]
Subject: Re: Bizarre license issue
** Dear Perplexed....er, I mean William,
Is this a multi-tenancy environment? If so, could it be related to that?
Rick
On Wed, Apr 16, 2008 at 2:24 PM, William Rentfrow <
[EMAIL PROTECTED]> wrote:
**
In IM 7.03 on ARS 7.1 patch 001 (Solaris) all users who are not AR
Administrators get the typical "You do not have a license/You do not have
write access to field xxxyyyzzz" (ARERR 9850) and then a list of all of
the fields on the IM form. This happens only when trying to modify
existing requests.
Normally I'd assume the people don't have licenses. However, this is not
true. They have both Incident user licenses (and corresponding correct
permissions) and AR user licenses. We've got 40 of each applied to this
server and about 5 users so far so we are not out of licenses.
Even more weird this is a 7.1 server so it's not like the license keys
are bad or something - the AR Server license is correct and all is well
in that regard as far as I know (ie, the server accepted the key).
I went so far as to create a new custom form and have the users create
and then modify the request. If they didn't have an AR User license they
would not be able to do this. As it turns out it worked correctly - they
could create (no license needed) and then modify the same request
(license absolutely 100% needed).
The only other relevant fact I can think of is that the server is is
submitter-locked mode....but that shouldn't matter either.
I'm perplexed.
William Rentfrow, Principal Consultant
[EMAIL PROTECTED]
C 701-306-6157
O 952-432-0227
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