Have you verified that the correct permissions appear for the users in the group list field on the user form? The group for write access used most often in ITSM7 is "General Access" -- 20000. Maybe something went awry when the permissions were assigned?
Here is a group list for one of our generic users. The numbered groups are support groups and company groups. 1000000072 Task User Asset User SLM Customer Problem User Infrastructure Change User General Access Incident User 1000000007 1000000175 -- Tony Worthington Sr. Technical Analyst Kohl's Department Stores [EMAIL PROTECTED] 262-703-5911 William Rentfrow <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 04/17/2008 09:06 AM Please respond to [email protected] To [email protected] cc Subject Re: Bizarre license issue It's all of the OOB Incident Management fields that you need a license to modify - the permissions are correct. William Rentfrow Principal Consultant, StrataCom [EMAIL PROTECTED] O 952-432-0227 C 701-306-6157 ________________________________ From: Action Request System discussion list(ARSList) on behalf of Brian Goralczyk Sent: Wed 4/16/2008 4:42 PM To: [email protected] Subject: Re: Bizarre license issue ** Did you validate the permissions on the fields? Is it possible that somehow the field level permissions got messed up? On Wed, Apr 16, 2008 at 4:24 PM, William Rentfrow <[EMAIL PROTECTED]> wrote: ** In IM 7.03 on ARS 7.1 patch 001 (Solaris) all users who are not AR Administrators get the typical "You do not have a license/You do not have write access to field xxxyyyzzz" (ARERR 9850) and then a list of all of the fields on the IM form. This happens only when trying to modify existing requests. Normally I'd assume the people don't have licenses. However, this is not true. They have both Incident user licenses (and corresponding correct permissions) and AR user licenses. We've got 40 of each applied to this server and about 5 users so far so we are not out of licenses. Even more weird this is a 7.1 server so it's not like the license keys are bad or something - the AR Server license is correct and all is well in that regard as far as I know (ie, the server accepted the key). I went so far as to create a new custom form and have the users create and then modify the request. If they didn't have an AR User license they would not be able to do this. As it turns out it worked correctly - they could create (no license needed) and then modify the same request (license absolutely 100% needed). The only other relevant fact I can think of is that the server is is submitter-locked mode....but that shouldn't matter either. I'm perplexed. William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com < http://www.rmsportal.com/> ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
