Did you validate the permissions on the fields? Is it possible that somehow the field level permissions got messed up?
On Wed, Apr 16, 2008 at 4:24 PM, William Rentfrow < [EMAIL PROTECTED]> wrote: > ** In IM 7.03 on ARS 7.1 patch 001 (Solaris) all users who are not AR > Administrators get the typical "You do not have a license/You do not have > write access to field xxxyyyzzz" (ARERR 9850) and then a list of all of the > fields on the IM form. This happens only when trying to modify existing > requests. > > Normally I'd assume the people don't have licenses. However, this is not > true. They have both Incident user licenses (and corresponding correct > permissions) and AR user licenses. We've got 40 of each applied to this > server and about 5 users so far so we are not out of licenses. > > Even more weird this is a 7.1 server so it's not like the license keys are > bad or something - the AR Server license is correct and all is well in that > regard as far as I know (ie, the server accepted the key). > > I went so far as to create a new custom form and have the users create and > then modify the request. If they didn't have an AR User license they would > not be able to do this. As it turns out it worked correctly - they could > create (no license needed) and then modify the same request (license > absolutely 100% needed). > > The only other relevant fact I can think of is that the server is is > submitter-locked mode....but that shouldn't matter either. > > I'm perplexed. > > William Rentfrow, Principal Consultant > [EMAIL PROTECTED] > C 701-306-6157 > O 952-432-0227 > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
