ITSM and AR System can release independently of each other. A release of AR System does not "bump" ITSM. It is expected that a customer upgrading to AR System 7.5.00 may continue to run ITSM 6.x and 7.x applications without needing to upgrade the ITSM applications - just as this was true for customers moving to AR System 7.1.00. That being said, it is correct that there are tentative plans to release a new version of ITSM around the same time period as AR System 7.5.00. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ________________________________
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Robert Molenda Sent: Wednesday, April 23, 2008 7:40 AM To: [email protected] Subject: Re: ARSystem version 8 ** Hey Roger, Are you 'sure' that the ARS 7.5 bump will also bump ITSM? Heard something that I missed out on that you can share? I wouldn't think they would rev-bump ITSM until ARS goes to 8x but I could (and have been) wrong in the past. Thanks Robert Molenda On Fri, Apr 18, 2008 at 5:04 AM, Roger Justice <[EMAIL PROTECTED]> wrote: ** Also remember that as well as ARS 7.5 the ITSM applications will be upgraded to 7.5. This did not happen with ARS 7.1. If Paul is running ITSM 6 this becomes very important. -----Original Message----- From: Tanner, Doug <[EMAIL PROTECTED]> To: [email protected] Sent: Fri, 18 Apr 2008 6:53 am Subject: Re: ARSystem version 8 My 2 Cent - Once Remedy goes to version 7.5 - Version 6 will NOT be supported - Looking at past history (2.1 onward) and being cynical as well - I have never jumped right on a Remedy release, it always takes time to work out the undocumented features (bugs) (There is leading edge and then there is bleeding edge) - Look at 7.0.1 Patch XXX........XXX.....XXXX..... (Not even mentioning the infamous ITSM) - Look at 7.1.0 Patch 2 We are currently on 6.3 (ARS) patch 23 - System is running great and is extremely stable and robust. We are testing 7.1 (Patch 2)in our development environment, and are working through some undocumented features; we are debating on the 7.1 or waiting for the 7.5 plunge (considering all the items above) I think the bottom line is, If there is a compelling business reason(s)or must have functionality that drives the upgrade, then great. If not I try not to get caught up in upgrading just because there is a new release. Doug Tanner (Former RAC) Remedy Skilled Professional 12 Years of Remedy Fun -----Original Message----- From: Action Request System discussion list(ARSList) __Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com/> ARSlist: "Where the Answers Are" html___ -- If it were not for the gutter, my mind would be homeless! __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
