BTW, the same test on the Incident Results list of 728 Incidents takes 1
second to switch between records in Safari 3.1.1, and no black
screen/spinner appears.  Firefox 2.0.0.14 works the same as IE 7 on XP
did (original test), with 6 seconds to switch records, and the spinner
showing over grayed out records.  The problem _may_ be specific to the
code they load for each browser.  Safari on the Mac is dramatically
faster.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/ 

 


  _____  

        From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Michelle L
        Sent: Wednesday, April 30, 2008 12:18 PM
        To: [email protected]
        Subject: Mid-Tier 7.1.00 Patch 002 - Performance
        
        
        ** 
        Hello, Friends: 
        
        Anyone else experience this slowness on Mid-Tier 7.1.00 Patch
002?.  It's quite noticeable. 
        
        We've noticed an interesting thing on Mid-Tier 7.1.00 Patch 002
(on both Apache Tomcat and Servlet Exec). 
        It doesn't seem to matter what if the version of the ARS Server
is 6.3 or 7.1.0, the culprit seems to be this version of Mid-Tier
(7.1.00 Patch 002) 
        When selecting an item from a results list of let's say 1000+
records, the response time between record selections is roughly 6.87 -
12.18 seconds 
        When selecting an item from the results list of about 200
records (same form), the response time between record selections is 1.02
seconds. 
        (Selecting an item refers to a single click on the results list)

        
        For these we used SHR:People and performed a search using the
same qualification in each environment. 
        
        I performed a search on SHR:People using a Mid-Tier 7.1.00 Patch
002 against an ARS 6.3 Patch 23 server 
        Mid-Tier 7.1.00 Patch 002 ----> ARS 6.3 (SHR:People)   
        Results list of 3300+, selecting a record yields a lag time of
about  6.87 seconds 
        Results list of 73 , selecting a record  yields a lag time of
1.02 seconds 
        
        I performed a search on SHR:People using a Mid-Tier 6.3.0 Patch
20 against the same  ARS 6.3 Patch 23 server 
        Mid-Tier 6.3.0 Patch 20 --> ARS 6.3 P23 (SHR:People) 
        Results list of 3300+, selecting a record yields a lag time of
about 0.61 seconds 
        Results list of 73, selecting a record yields a lag time of 0.59

        
        
        I performed a search on SHR:People using a Mid-Tier 7.0.1 Patch
004 against the same ARS 6.3 Patch 23 server 
        Mid-Tier 7.0.1 patch 004 --> ARS 6.3 P23 SHR:People 
        Results list of 3300+, selecting a record yields a lag time of
0.53 seconds 
        Results list of 73, selecting a record yields a lag time of 0.50
seconds 
        
        I performed a search on CTM:People (yeah I know its different)
using a Mid-Tier 7.1.00 Patch 002 against ARS 7.1.0 Patch 002 
        Results list of 1000+, selecting a record yields a lag time of
12.18 seconds 
        Results list of 2, selecting a record yields a lag time of 1.87
seconds. 
        
        Every bit of this points to an issue with Mid-Tier 7.1.00 Patch
002, whether it is pointing at a 6.3 server or a 7.1.0 patch 002 server.
And as I mentioned before the behavior is consistent no matter what
form's results list we are selecting an entry from. 
        
        Anyone? 
        Thanks, 
        Michelle 
        
        Environment 
        Windows 2003, IIS 6, Apache Tomcat or Servlet Exec 
        Windows 2003, SQL Server 2000 for ARS 6.3, SQL Server 2005 for
ARS 7.1.0 Patch 002. 

        
        
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