Hi Michelle and Christopher, Not sure if this helps but I'm also seeing very slow performance with my development Mid-Tier 7.1.00 (No Patch) against our production ARS 7.0.01 Patch 003 server.
I performed the two following tests: 1. Searched on HPD:Help Desk (Incident) using our production Mid-Tier 7.0.01 Patch 004 against our production ARS 7.0.01 Patch 003 server Results list of 2154, selecting a record yields a lag time of ~2 to 3 seconds Results list of 20, selecting a record yields a lag time of ~1 to 2 seconds. 2. Searched on HPD:Help Desk (Incident) using our development Mid-Tier 7.1.00 (No Patch) against our production ARS 7.0.01 Patch 003 server Results list of 2154, selecting a record yields a lag time of ~29 seconds!!! Results list of 20, selecting a record yields a lag time of ~4 seconds. I'll be upgrading our development Mid-Tier to 7.1.00 Patch 002 to hopefully fix an unrelated CI Viewer problem but it doesn't appear I should expect great improvements in the overall performance. One other concern I have with Mid-Tier 7.1.00.00x is the black screen every time a record is selected in the results list, at least when using XP/IE7. Hopefully that's fixed soon since it's a major show stopper for me along with the slow performance. Although it sounds like that behavior doesn't happen with Safari, which I think I'll be downloading now.... Regards, Michael Gould US House of Representatives Production Environment Solaris 9, Oracle 10gR2, ARS 7.0.01 Patch 003, Mid-Tier 7.0.01 Patch 004 (w/ bundled Apache Tomcat) Development Environment Solaris 9, Mid-Tier 7.1.00 No Patch (w/ bundled Apache Tomcat) On Wed, Apr 30, 2008 at 5:34 PM, Michelle L <[EMAIL PROTECTED]> wrote: > ** > Hey, Christopher: > > I will definitely pass this good info on to my team...and to tech > support..who has yet to give me a legitimate response besides....the usual > send me your log. I just want them to try it for themselves. > > By the way, I am using IE 6.0 for a browser. I have not tried this on > another browser. The User Tool works pretty fast, with less than one second > between selects on either a 7.1.00 patch 002 or 6.3 p23 User Tool. > > Thank you again, > Michelle > > > *strauss <[EMAIL PROTECTED]>* > Sent by: "Action Request System discussion list(ARSList)" < > [email protected]> > > 04/30/2008 01:33 PM Please respond to > [email protected] > > To > [email protected] cc > Subject > Re: Mid-Tier 7.1.00 Patch 002 - Performance > > > > > You piqued my curiosity enough to "pollute" my XP box with new installs > of Safari and Firefox. The results were almost the same as on the > MacBook Pro, only Firefox was twice as slow as it had been on the Mac. > Safari changes Incident records in 1 to 1.5 seconds Firefox is more > like 11 or 12 seconds. Even after flushing all of the temporary files > from IE 7 it still hits at 7 seconds. Go Safari!! > > Christopher Strauss, Ph.D. > Call Tracking Administration Manager > University of North Texas Computing & IT Center > http://itsm.unt.edu/ > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > ====================================================================== > Confidentiality Notice: The information contained in and transmitted with > this communication is strictly confidential, is intended only for the use of > the intended recipient, and is the property of Countrywide Financial > Corporation or its affiliates and subsidiaries. If you are not the intended > recipient, you are hereby notified that any use of the information contained > in or transmitted with the communication or dissemination, distribution, or > copying of this communication is strictly prohibited by law. If you have > received this communication in error, please immediately return this > communication to the sender and delete the original message and any copy of > it in your possession. > ====================================================================== > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
