Hi, Christopher: Thank you for responding.
I've tested it on Mid-Tier 7.1.00.00 Patch 002. I don't have another 7.1.00 mid-tier version in the environment. I forgot to mention that we are also using prefetch. We've also followed all of the instructions to improve performance on the Mid-Tier, including turning off the automated 'Perform Definition' check, speeding up IIS performance, updating the registry to no avail. Thanks, Michelle strauss <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 04/30/2008 12:39 PM Please respond to [email protected] To [email protected] cc Subject Re: Mid-Tier 7.1.00 Patch 002 - Performance ** I guess so... when I open a list of all Incidents (726 records) and click on any one of them, anywhere in the list, it blacks out - then displays the record in 7 seconds consistently. It was about 6 seconds on a returned list of 1000 of the 142,869 records in CTM:People. Did you measure faster times for mid-tier 7.1.00.001 or 7.1.00?? I'm not sure that they were any faster, and even if they were, I need the corrected Safari 3.x compatibility and persistent prefetch file that survives tomcat crashes that are in patch 002 more than I need better speed. It would certainly point to something that needs to be improved in 7.1.00.003 or 004. Windows 2003 Ent x64, Tomcat 5.5.26 under Mid-Tier 7.1.00.002 with persistent prefetch Windows 2003 Ent x64, SQL Server 2005 x64, ARS 7.1.00.002 Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michelle L Sent: Wednesday, April 30, 2008 12:18 PM To: [email protected] Subject: Mid-Tier 7.1.00 Patch 002 - Performance ** Hello, Friends: Anyone else experience this slowness on Mid-Tier 7.1.00 Patch 002?. It's quite noticeable. We've noticed an interesting thing on Mid-Tier 7.1.00 Patch 002 (on both Apache Tomcat and Servlet Exec). It doesn't seem to matter what if the version of the ARS Server is 6.3 or 7.1.0, the culprit seems to be this version of Mid-Tier (7.1.00 Patch 002) When selecting an item from a results list of let's say 1000+ records, the response time between record selections is roughly 6.87 - 12.18 seconds When selecting an item from the results list of about 200 records (same form), the response time between record selections is 1.02 seconds. (Selecting an item refers to a single click on the results list) For these we used SHR:People and performed a search using the same qualification in each environment. I performed a search on SHR:People using a Mid-Tier 7.1.00 Patch 002 against an ARS 6.3 Patch 23 server Mid-Tier 7.1.00 Patch 002 ----> ARS 6.3 (SHR:People) Results list of 3300+, selecting a record yields a lag time of about 6.87 seconds Results list of 73 , selecting a record yields a lag time of 1.02 seconds I performed a search on SHR:People using a Mid-Tier 6.3.0 Patch 20 against the same ARS 6.3 Patch 23 server Mid-Tier 6.3.0 Patch 20 --> ARS 6.3 P23 (SHR:People) Results list of 3300+, selecting a record yields a lag time of about 0.61 seconds Results list of 73, selecting a record yields a lag time of 0.59 I performed a search on SHR:People using a Mid-Tier 7.0.1 Patch 004 against the same ARS 6.3 Patch 23 server Mid-Tier 7.0.1 patch 004 --> ARS 6.3 P23 SHR:People Results list of 3300+, selecting a record yields a lag time of 0.53 seconds Results list of 73, selecting a record yields a lag time of 0.50 seconds I performed a search on CTM:People (yeah I know its different) using a Mid-Tier 7.1.00 Patch 002 against ARS 7.1.0 Patch 002 Results list of 1000+, selecting a record yields a lag time of 12.18 seconds Results list of 2, selecting a record yields a lag time of 1.87 seconds. Every bit of this points to an issue with Mid-Tier 7.1.00 Patch 002, whether it is pointing at a 6.3 server or a 7.1.0 patch 002 server. And as I mentioned before the behavior is consistent no matter what form's results list we are selecting an entry from. Anyone? Thanks, Michelle Environment Windows 2003, IIS 6, Apache Tomcat or Servlet Exec Windows 2003, SQL Server 2000 for ARS 6.3, SQL Server 2005 for ARS 7.1.0 Patch 002. ====================================================================== Confidentiality Notice: The information contained in and transmitted with this communication is strictly confidential, is intended only for the use of the intended recipient, and is the property of Countrywide Financial Corporation or its affiliates and subsidiaries. If you are not the intended recipient, you are hereby notified that any use of the information contained in or transmitted with the communication or dissemination, distribution, or copying of this communication is strictly prohibited by law. If you have received this communication in error, please immediately return this communication to the sender and delete the original message and any copy of it in your possession. ====================================================================== __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ====================================================================== Confidentiality Notice: The information contained in and transmitted with this communication is strictly confidential, is intended only for the use of the intended recipient, and is the property of Countrywide Financial Corporation or its affiliates and subsidiaries. If you are not the intended recipient, you are hereby notified that any use of the information contained in or transmitted with the communication or dissemination, distribution, or copying of this communication is strictly prohibited by law. If you have received this communication in error, please immediately return this communication to the sender and delete the original message and any copy of it in your possession. ====================================================================== _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
