Shawn, You are absolutely correct. Having never worked as a consultant I did not consider that. My comments were strictly for full-time positions.
Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556 Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn Sent: Tuesday, June 03, 2008 2:51 PM To: [email protected] Subject: Re: OT--Need Remedy Architect--Direct Hire It makes a lot of sense to require OOB knowledge for a consultant position. My first exposure to ITSM 7 came with exposure to prior versions of ITSM as well as about ten years of ARS development experience. It was still a beast to work with, and there are lots of "gotchas" that you wouldn't necessarily know without spending a lot of time working with the apps. If you work full-time there is an expectation that you will be learning things on the job. If you're a consultant though, you're supposed to show up as an expert already and be able to help solve problems right away. For example, let's say someone asks you to customize an email sent out from Incident Management. In normal ARS development, you're probably going to have one or more filters that send a notification, and it's pretty straight forward. If you try to reverse engineer the way ITSM emails go out, you'll have to flip through many filters, pushes to other forms, and other pieces of workflow before you eventually figure it out. That could take days. Now that I have experience in ITSM 7, I could customize the emails in a matter of seconds or minutes (depending on if I have to add fields that are not available already.) Another example would be SLM. When I first took a look at SLA a few years ago I was bewildered. I found it cumbersome and confusing to use forms to create filters that don't work the way I thought they should. SLM takes some of that up a few notches, but at least now I know SLM well enough that I can go somewhere and build OLAs or SLAs in a short period of time. If you are a consultant, you often don't have time to learn on the job. If a client has a six month project, it would be in their best interest to hire the guy that can customize an email in minutes rather than hours or days. It makes a lot of sense, financially. If the employee is full time, it is the job of the company to make sure that person receives the proper training and gets time to practice. Anyway, this is my two cents worth. Shawn Pierson -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger Sent: Tuesday, June 03, 2008 12:46 PM To: [email protected] Subject: Re: OT--Need Remedy Architect--Direct Hire Will, How about being excluded from all Remedy positions because one does not have OOB experience? Please do not think that I am trying to diminish those that have that knowledge. Nor do I mean to imply that OOB is easy to learn. My point is anyone with decent Remedy experience regardless of the environment, custom vs OOB, should be able to learn OOB functionality. I kind of write this off as people making up job specifications without knowing the product. Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556 Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Will Du Chene Sent: Tuesday, June 03, 2008 12:32 PM To: [email protected] Subject: Re: OT--Need Remedy Architect--Direct Hire <rant> Is it just me, or is that sort of thing seemingly more common than not? I mean, it seems that each and every time that I talk to a recruiter, or check out a job posting, the PDs themselves are written in such a way as to literally exclude anyone that does not have exactly what some nit-whit in management thought out. A prime example just actually happened to me a short time ago. I've worked with the AR System for years, and I am an application developer that has written everything from web servers to imap server right up to network management software. I can speak Gopher, Http, SMTP, POP3, IMAPR4, and SNPP by heart and from memory. When I get bored, I write Windows services, web services or port unix software over to Windows for fun. Would you believe that, in spite of it all that, because the last version of the AR System that I worked with was 6.3, I was excluded from consideration because I did not have experience with version seven? Pa-th-et-ic! Sneaking a delta class in - if it's actually needed - is not that much! Besides, can anyone truely say that they had version seven experience right after it came out? The trainling classes were not available. Santa Claus - for Christmas this year, I'd really like some of the folks who write this stuff to take a good whiff of what's being shoveled 'cause their standing in it. </rant> Well... You've got me there. I cannot walk on water. I tend to sink, but since I love SCUBA, it's all good. On Tue, Jun 3, 2008 at 11:31 AM, Rick Cook wrote: > ** He must have missed the whole "walking on water" qualification, too, > though it is implied. They're looking for more than a Remedy superstar > here. I wish you luck finding that person, Jeff. No one could pay me > enough to move from cool Seattle to muggy Houston. To each their own. ;) > > Rick > > On Tue, Jun 3, 2008 at 8:02 AM, Matt Reinfeldt > wrote: >> >> ** >> >> Jeff, >> >> >> >> Thank you for the interest, however, I am in a full-time employment >> situation that allows me to work from home, which is working out quite well >> for me. If that situation changes, I will keep you in mind. >> >> >> >> By the way, you did not mention compensation or if relocation costs are >> covered (maybe I missed it...?). >> >> >> >> Matt Reinfeldt >> >> >> >> From: Action Request System discussion list(ARSList) >> [mailto:[EMAIL PROTECTED] On Behalf Of Jeff Glaser >> Sent: Tuesday, June 03, 2008 9:41 AM >> To: [email protected] >> Subject: OT--Need Remedy Architect--Direct Hire >> >> >> >> ** >> >> This is a unique opportunity for a Remedy Architect: (Please send resumes >> first) (No third parties or agencies) >> >> Remedy Architect >> >> The ideal candidate will have advanced Remedy Architecture skills >> implementing large systems (500 seats and up) and advanced software >> integration skills (Java). This person will help architect the internal >> Remedy Customer support system, ensure Remedy easily integrates with 1 >> Cubed, provide high level customer support and help guide our India team. >> The Application Architect conducts analysis, design, evaluation, >> modification, testing and implementation of enterprise wide systems across >> functional areas. Plans and directs studies of potential electronic data >> processing applications and prepares design proposals to reflect cost, time >> and alternative actions to satisfy existing and future needs of the >> corporation. Develops test plans and >> >> protocols for evaluation of system performance. Conducts analysis of >> systems specifications and uses the latest analysis/diagramming tools to >> represent business/technical processes. Develops conversion and system >> implementation plans. Prepares and obtains approval of system and >> programming documentation. Recommends changes in development, maintenance >> and system standards. Coordinates system upgrade activity. Trains user >> personnel in the conversion and implementation of the system. Using >> experience with a variety of Customer Relationship Management technologies, >> leads internal and external clients with Internet-, intranet-, or >> extranet-based applications. Develop detailed system requirements including >> interface specifications. Review internal technical design and customer >> facing documentation. Assess external applications and platforms to be used >> as a part of the solution. Perform system integration functions e.g. >> developing an integration layer across applications. >> >> Providing technical assistance with the ongoing transition from existing >> systems providing a highly available and redundant solution. Provides >> system/application design engineering solutions that align with Remedy >> standards and satisfy businesses requirements. Plays a direct role in >> programming, maintenance, technical support, documentation and >> administration of the applications. Establishes and communicates standards >> to manage cost and ensure continuity of applications. Works pro-actively to >> ensure high performance, high reliability and rapid trouble resolution of >> Remedy workflow System. Evaluate and recommend improvement measures. Provide >> technical leadership, installation and configuration of the following BMC >> tools: BMC Remedy ITSM, Customer Support Suite, Action Request System and >> Mid-tier. Support of operations resulting in efficiency gains, increased >> capacity, improved compliance, higher performance and improved >> reporting. Provides product usability, >> >> evaluation and support to development teams, including the analysis and >> investigation of CRM applications/systems, graphics, web, multimedia, voice >> response and conversational user interaction. Creates, evaluates and >> modifies prototypes to support evolving software application development. >> May develop user profiles, with emphasis on human error control, display >> issues, visual interaction, physical manipulation, and task and objective >> analyses. May assist in developing design concept and implementation, >> providing input on user design considerations. Develops and applies software >> design/usability processes in the investigation of technical problems. May >> produce specifications describing user requirements and internal structures >> for product in development. Over time, works from learning one >> technology, method, and approach to being fully versed on all including >> emerging technologies, methods, and design considerations. As the career >> progresses, formal software engineering >> >> and system engineering skills will be acquired. Higher levels are >> expected to be able to complete business system analysis skills. Provides >> technical leadership in the evaluation, implementation and support of BMC's >> technical application infrastructure. Participates in analyzing and >> assessing business needs for automated systems. Participates in formulating >> and delivering action plans for ensuring or improving automated support for >> the business. Understanding and applying, in depth, the capabilities and >> limitations of supported technologies and platforms and staying current with >> advances in desktop and application technologies. Responsibility for >> recommending technical architecture solutions and facilitating the efficient >> and effective application of these solutions. Researching the impact of >> technology upgrades and integrations on existing systems. Project management >> of technical aspects of projects including integration, scope, time, cost, >> quality, communications and >> >> procurement management. Understand prototyping concepts and techniques, >> and is able to translate process and data models into application prototypes >> and technical specifications. Maintaining and improving proficiency in the >> use of integrated methodologies and project management tools. Responsibility >> for knowing the business processes and applying that knowledge to data >> requirements, automated business solutions, integration issues, and >> reporting requirements for areas of responsibility. Competencies that >> are very important to the job are: decision making, managing execution, >> planning, managing and improving processes, strategy, innovation, influence, >> engage and inspire, foster teamwork, building talent, write effectively, >> speak with impact, build relationships, manage differences, drive for >> results, adaptability, and self-development. Competencies that are >> important to the job are: financial acumen, cultural sensitivity and >> courage. Typically requires a minimum >> >> of 8 years of related experience. Graduate coursework is desirable ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . 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