Shawn is correct. My initial ITSM deployment was with a background similar to Shawn's, and my experience was similar. The first time one is exposed to the ITSM 7 apps, there's a huge learning curve involved as you find out how things are done. After that, it's much better. I don't know that "multiple deployments" is a realistic requirement, especially at the scale they're talking about, because those projects take a while. But expecting a candidate to have been through it at least once is certainly a reasonable requirement.
But you're right, Gary, about the ARS v7 experience. If you are experienced with v6, you can figure out the v7 delta in a few hours, and look it up if necessary later on. Rick On Tue, Jun 3, 2008 at 11:54 AM, Nall, Roger <[EMAIL PROTECTED]> wrote: > Shawn, > > You are absolutely correct. Having never worked as a consultant I did > not consider that. My comments were strictly for full-time positions. > > Thanks, > > Roger A. Nall > Manager, OSSNMS Remedy > T-Mobile USA > Desk: 813-348-2556 > Cell: 973-652-6723 > FAX: 813-348-2565 > sf49fanv AIM IM > RogerNall Yahoo IM > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn > Sent: Tuesday, June 03, 2008 2:51 PM > To: [email protected] > Subject: Re: OT--Need Remedy Architect--Direct Hire > > It makes a lot of sense to require OOB knowledge for a consultant > position. My first exposure to ITSM 7 came with exposure to prior > versions of ITSM as well as about ten years of ARS development > experience. It was still a beast to work with, and there are lots of > "gotchas" that you wouldn't necessarily know without spending a lot of > time working with the apps. If you work full-time there is an > expectation that you will be learning things on the job. If you're a > consultant though, you're supposed to show up as an expert already and > be able to help solve problems right away. > > For example, let's say someone asks you to customize an email sent out > from Incident Management. In normal ARS development, you're probably > going to have one or more filters that send a notification, and it's > pretty straight forward. If you try to reverse engineer the way ITSM > emails go out, you'll have to flip through many filters, pushes to other > forms, and other pieces of workflow before you eventually figure it out. > That could take days. Now that I have experience in ITSM 7, I could > customize the emails in a matter of seconds or minutes (depending on if > I have to add fields that are not available already.) > > Another example would be SLM. When I first took a look at SLA a few > years ago I was bewildered. I found it cumbersome and confusing to use > forms to create filters that don't work the way I thought they should. > SLM takes some of that up a few notches, but at least now I know SLM > well enough that I can go somewhere and build OLAs or SLAs in a short > period of time. > > If you are a consultant, you often don't have time to learn on the job. > If a client has a six month project, it would be in their best interest > to hire the guy that can customize an email in minutes rather than hours > or days. It makes a lot of sense, financially. If the employee is full > time, it is the job of the company to make sure that person receives the > proper training and gets time to practice. > > Anyway, this is my two cents worth. > > Shawn Pierson > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger > Sent: Tuesday, June 03, 2008 12:46 PM > To: [email protected] > Subject: Re: OT--Need Remedy Architect--Direct Hire > > Will, > > How about being excluded from all Remedy positions because one does not > have OOB experience? Please do not think that I am trying to diminish > those that have that knowledge. Nor do I mean to imply that OOB is easy > to learn. > > My point is anyone with decent Remedy experience regardless of the > environment, custom vs OOB, should be able to learn OOB functionality. I > kind of write this off as people making up job specifications without > knowing the product. > > Thanks, > > Roger A. Nall > Manager, OSSNMS Remedy > T-Mobile USA > Desk: 813-348-2556 > Cell: 973-652-6723 > FAX: 813-348-2565 > sf49fanv AIM IM > RogerNall Yahoo IM > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Will Du Chene > Sent: Tuesday, June 03, 2008 12:32 PM > To: [email protected] > Subject: Re: OT--Need Remedy Architect--Direct Hire > > <rant> > > Is it just me, or is that sort of thing seemingly more common than not? > I > mean, it seems that each and every time that I talk to a recruiter, or > check > out a job posting, the PDs themselves are written in such a way as to > literally exclude anyone that does not have exactly what some nit-whit > in > management thought out. > > A prime example just actually happened to me a short time ago. I've > worked > with the AR System for years, and I am an application developer that has > written everything from web servers to imap server right up to network > management software. I can speak Gopher, Http, SMTP, POP3, IMAPR4, and > SNPP > by heart and from memory. When I get bored, I write Windows services, > web > services or port unix software over to Windows for fun. > > Would you believe that, in spite of it all that, because the last > version of > the AR System that I worked with was 6.3, I was excluded from > consideration > because I did not have experience with version seven? Pa-th-et-ic! > Sneaking a > delta class in - if it's actually needed - is not that much! Besides, > can > anyone truely say that they had version seven experience right after it > came > out? The trainling classes were not available. > > Santa Claus - for Christmas this year, I'd really like some of the folks > who > write this stuff to take a good whiff of what's being shoveled 'cause > their > standing in it. > > </rant> > > Well... You've got me there. I cannot walk on water. I tend to sink, but > since I love SCUBA, it's all good. > > > > On Tue, Jun 3, 2008 at 11:31 AM, Rick Cook wrote: > > > ** He must have missed the whole "walking on water" qualification, > too, > > though it is implied. They're looking for more than a Remedy > superstar > > here. I wish you luck finding that person, Jeff. No one could pay > me > > enough to move from cool Seattle to muggy Houston. To each their > own. > ;) > > > > Rick > > > > On Tue, Jun 3, 2008 at 8:02 AM, Matt Reinfeldt > > wrote: > >> > >> ** > >> > >> Jeff, > >> > >> > >> > >> Thank you for the interest, however, I am in a full-time > employment > >> situation that allows me to work from home, which is working out > quite > well > >> for me. If that situation changes, I will keep you in mind. > >> > >> > >> > >> By the way, you did not mention compensation or if relocation > costs > are > >> covered (maybe I missed it...?). > >> > >> > >> > >> Matt Reinfeldt > >> > >> > >> > >> From: Action Request System discussion list(ARSList) > >> [mailto:[EMAIL PROTECTED] On Behalf Of Jeff Glaser > >> Sent: Tuesday, June 03, 2008 9:41 AM > >> To: [email protected] > >> Subject: OT--Need Remedy Architect--Direct Hire > >> > >> > >> > >> ** > >> > >> This is a unique opportunity for a Remedy Architect: (Please send > resumes > >> first) (No third parties or agencies) > >> > >> Remedy Architect > >> > >> The ideal candidate will have advanced Remedy Architecture skills > >> implementing large systems (500 seats and up) and advanced > software > >> integration skills (Java). This person will help architect the > internal > >> Remedy Customer support system, ensure Remedy easily integrates > with 1 > >> Cubed, provide high level customer support and help guide our > India > team. > >> The Application Architect conducts analysis, design, evaluation, > >> modification, testing and implementation of enterprise wide > systems > across > >> functional areas. Plans and directs studies of potential > electronic > data > >> processing applications and prepares design proposals to reflect > cost, > time > >> and alternative actions to satisfy existing and future needs of > the > >> corporation. Develops test plans and > >> > >> protocols for evaluation of system performance. Conducts analysis > of > >> systems specifications and uses the latest analysis/diagramming > tools > to > >> represent business/technical processes. Develops conversion and > system > >> implementation plans. Prepares and obtains approval of system and > >> programming documentation. Recommends changes in development, > maintenance > >> and system standards. Coordinates system upgrade activity. Trains > user > >> personnel in the conversion and implementation of the system. > Using > >> experience with a variety of Customer Relationship Management > technologies, > >> leads internal and external clients with Internet-, intranet-, or > >> extranet-based applications. Develop detailed system requirements > including > >> interface specifications. Review internal technical design and > customer > >> facing documentation. Assess external applications and platforms > to be > used > >> as a part of the solution. Perform system integration functions > e.g. > >> developing an integration layer across applications. > >> > >> Providing technical assistance with the ongoing transition from > existing > >> systems providing a highly available and redundant solution. > Provides > >> system/application design engineering solutions that align with > Remedy > >> standards and satisfy businesses requirements. Plays a direct > role in > >> programming, maintenance, technical support, documentation and > >> administration of the applications. Establishes and communicates > standards > >> to manage cost and ensure continuity of applications. Works > pro-actively to > >> ensure high performance, high reliability and rapid trouble > resolution > of > >> Remedy workflow System. Evaluate and recommend improvement > measures. > Provide > >> technical leadership, installation and configuration of the > following > BMC > >> tools: BMC Remedy ITSM, Customer Support Suite, Action Request > System > and > >> Mid-tier. Support of operations resulting in efficiency gains, > increased > >> capacity, improved compliance, higher performance and improved > >> reporting. Provides product usability, > >> > >> evaluation and support to development teams, including the > analysis > and > >> investigation of CRM applications/systems, graphics, web, > multimedia, > voice > >> response and conversational user interaction. Creates, evaluates > and > >> modifies prototypes to support evolving software application > development. > >> May develop user profiles, with emphasis on human error control, > display > >> issues, visual interaction, physical manipulation, and task and > objective > >> analyses. May assist in developing design concept and > implementation, > >> providing input on user design considerations. Develops and > applies > software > >> design/usability processes in the investigation of technical > problems. > May > >> produce specifications describing user requirements and internal > structures > >> for product in development. Over time, works from learning one > >> technology, method, and approach to being fully versed on all > including > >> emerging technologies, methods, and design considerations. As the > career > >> progresses, formal software engineering > >> > >> and system engineering skills will be acquired. Higher levels are > >> expected to be able to complete business system analysis skills. > Provides > >> technical leadership in the evaluation, implementation and > support of > BMC's > >> technical application infrastructure. Participates in analyzing > and > >> assessing business needs for automated systems. Participates in > formulating > >> and delivering action plans for ensuring or improving automated > support for > >> the business. Understanding and applying, in depth, the > capabilities > and > >> limitations of supported technologies and platforms and staying > current with > >> advances in desktop and application technologies. Responsibility > for > >> recommending technical architecture solutions and facilitating > the > efficient > >> and effective application of these solutions. Researching the > impact > of > >> technology upgrades and integrations on existing systems. Project > management > >> of technical aspects of projects including integration, scope, > time, > cost, > >> quality, communications and > >> > >> procurement management. Understand prototyping concepts and > techniques, > >> and is able to translate process and data models into application > prototypes > >> and technical specifications. Maintaining and improving > proficiency in > the > >> use of integrated methodologies and project management tools. > Responsibility > >> for knowing the business processes and applying that knowledge to > data > >> requirements, automated business solutions, integration issues, > and > >> reporting requirements for areas of responsibility. Competencies > that > >> are very important to the job are: decision making, managing > execution, > >> planning, managing and improving processes, strategy, innovation, > influence, > >> engage and inspire, foster teamwork, building talent, write > effectively, > >> speak with impact, build relationships, manage differences, drive > for > >> results, adaptability, and self-development. Competencies that > are > >> important to the job are: financial acumen, cultural sensitivity > and > >> courage. Typically requires a minimum > >> > >> of 8 years of related experience. 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If you cannot access > the link, please e-mail sender. > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
