Thanks Lisa. The approval process definitions are OTB ones and no change has been made to them.
For Request For Authorization Status -Phase-(Review Phase) The definition is as follows: Review Phase Approved-Request For Change Rejected-Request For Authorization No Approvers-Request For Change I even tried out giving Infrastructure Change Approver permission for the manager and Assignee, still a mystery Lann LisaD wrote: > > Sorry to jump in so late, but I would probably check the Approval > Process Mappings and see what status you have set to move to if there > are no approvers. This is where you can set the status defaults for > each stage. > > Also, if there is a 'Business Approval' stage/phase, and there are no > approvers defined, the change remains in "Request for Change" status and > requires the Change Manager or Change Assignee to move the change > forward. (Sounds like you may have already tried this one.) > > Also, if you want to run an arlog I would be happy to look at it to see > why the status isn't changing. > > Thanks, > LisaD > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of lann > Sent: Friday, June 13, 2008 7:42 AM > To: arslist@ARSLIST.ORG > Subject: Re: Can't move the Change ticket's Status beyond Request For > Authorization. > > There are no approvers displayed in the approal tab at all. > > lann > > Decou, Candace M wrote: >> >> Oh and also they should have the role for Infrastructure Change > Approver >> as well I think. >> :) >> >> Candace DeCou >> >> DOI Remedy Systems Analyst >> Verizon Business >> Office: (408) 371-1112 >> >> Email: [EMAIL PROTECTED] >> >> >> >> Verizon Business - global capability, personal accountability. >> >> This e-mail is strictly confidential and intended only for use by the >> addressee unless otherwise indicated >> >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) >> [mailto:[EMAIL PROTECTED] On Behalf Of lann >> Sent: Wednesday, June 11, 2008 10:10 PM >> To: arslist@ARSLIST.ORG >> Subject: Re: Can't move the Change ticket's Status beyond Request For >> Authorization. >> >> For the Assignee and Manager the Status field is "Disabled".Iam trying >> to go >> to the next Status "Request For Change" . >> There are no pending approvals required ,so I feel the > assignee/manager >> can >> do the Status change,I clicked "Approve" in the Process Flow > accelerator >> and >> did a Save.But no Status change happened. >> >> Lann >> >> >> Decou, Candace M wrote: >>> >>> I think the Change Manager assignee needs to move the Change Request >>> forward. So, in other words, if I read this right, the Change >> Assignee >>> is trying to move it forward but it requires some action on the part >> of >>> one of the CAB members (Change Manager assignee). Who is that person >> or >>> group? Try having them select 'Approve' then move on to the next >> stage >>> and see if that helps. >>> :) >>> >>> Candace DeCou >>> >>> DOI Remedy Systems Analyst >>> Verizon Business >>> Office: (408) 371-1112 >>> >>> Email: [EMAIL PROTECTED] >>> >>> >>> >>> Verizon Business - global capability, personal accountability. >>> >>> This e-mail is strictly confidential and intended only for use by the >>> addressee unless otherwise indicated >>> >>> >>> -----Original Message----- >>> From: Action Request System discussion list(ARSList) >>> [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman >>> Sent: Wednesday, June 11, 2008 4:54 AM >>> To: arslist@ARSLIST.ORG >>> Subject: Re: Can't move the Change ticket's Status beyond Request For >>> Authorization. >>> >>> What do you mean by "unable to move..."? Is there an error message or >> is >>> the >>> status field disabled? >>> >>> --- J.T. Shyman >>> >>> -----Original Message----- >>> From: Action Request System discussion list(ARSList) >>> [mailto:[EMAIL PROTECTED] On Behalf Of lann >>> Sent: Wednesday, June 11, 2008 7:46 AM >>> To: arslist@ARSLIST.ORG >>> Subject: Can't move the Change ticket's Status beyond Request For >>> Authorization. >>> >>> Iamstuck with a problem >>> >>> The assignee and manager of a Change Request are unable to move the >>> Change >>> ticket's Status beyond Request For Authorization. >>> I ensure the following: >>> Assigne ehas Infrastructure Change Assignee role-Fixed >> Permission. >>> Availability is "Yes" >>> No approvers in Review Phase. >>> Added the assignee as Adhoc approver and tried ,but in vain >>> >>> Any other configuration I missed out? >>> Any ideas will be greatly appreciated. >>> Thx >>> Lann >>> >>> -- >>> View this message in context: >>> >> > http://www.nabble.com/Can%27t-move-the-Change-ticket%27s-Status-beyond-R >>> eque >>> st-For-Authorization.-tp17775621p17775621.html >>> Sent from the ARS (Action Request System) mailing list archive at >>> Nabble.com. >>> >>> >> > ________________________________________________________________________ >>> ____ >>> ___ >>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >>> >>> >> > ________________________________________________________________________ >>> _______ >>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >>> >>> >> > ________________________________________________________________________ >> _______ >>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >>> >>> >> >> -- >> View this message in context: >> > http://www.nabble.com/Can%27t-move-the-Change-ticket%27s-Status-beyond-R >> equest-For-Authorization.-tp17775621p17792536.html >> Sent from the ARS (Action Request System) mailing list archive at >> Nabble.com. >> >> > ________________________________________________________________________ >> _______ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> >> > ________________________________________________________________________ > _______ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> >> > > -- > View this message in context: > http://www.nabble.com/Can%27t-move-the-Change-ticket%27s-Status-beyond-R > equest-For-Authorization.-tp17775621p17822505.html > Sent from the ARS (Action Request System) mailing list archive at > Nabble.com. > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > This message is subject to and does not create or vary any contractual > relationship between TuringSMI, SMI Technologies, SMI Telco, its > subsidiaries or affiliates and you. Internet communications are not secure > and therefore the TuringSMI Group does not accept any legal responsibility > for the contents of this message. Any views or opinions expressed are > those of the author. This message is intended for the addressee(s) only > and its contents and any attached files are strictly confidential. If you > have received it in error, please contact the sender on the number above. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > ----- > Lisa W > [EMAIL PROTECTED] > :-( -- View this message in context: http://www.nabble.com/Can%27t-move-the-Change-ticket%27s-Status-beyond-Request-For-Authorization.-tp17775621p17838457.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
