Hi,
For sure I logged in as the ticket's assignee/manager and they had
respective roles Infrastructure Change Assignee/Infrastructure Change
Manager respectively.
Availability is Yes and are in a group.
Lann
Decou, Candace M wrote:
>
> But when 'you' did this, were you logged in as someone in the group for
> Change Assignee, or as someone in the group for Change Manager? Also,
> are you or is this person who is attempting this set up with appropriate
> roles for the group to include Infrastructure Change Manager? It could
> be that you don't have the proper 'roles' or groups set for yourself?
> This is just a guess. The people who you set up as Change Managers must
> be in the Change Management group (whatever you are calling it) and they
> must also have the Infrastructure Change Manager role assigned and they
> must also be set to Available.
> Keep us posted - I am making certain assumptions here on the setup in
> your environment, so not sure if I am hitting the mark for you or not.
> :)
>
> Candace DeCou
>
> DOI Remedy Systems Analyst
> Verizon Business
> Office: (408) 371-1112
>
> Email: [EMAIL PROTECTED]
>
>
>
> Verizon Business - global capability, personal accountability.
>
> This e-mail is strictly confidential and intended only for use by the
> addressee unless otherwise indicated
>
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of lann
> Sent: Wednesday, June 11, 2008 10:10 PM
> To: [email protected]
> Subject: Re: Can't move the Change ticket's Status beyond Request For
> Authorization.
>
> For the Assignee and Manager the Status field is "Disabled".Iam trying
> to go
> to the next Status "Request For Change" .
> There are no pending approvals required ,so I feel the assignee/manager
> can
> do the Status change,I clicked "Approve" in the Process Flow accelerator
> and
> did a Save.But no Status change happened.
>
> Lann
>
>
> Decou, Candace M wrote:
>>
>> I think the Change Manager assignee needs to move the Change Request
>> forward. So, in other words, if I read this right, the Change
> Assignee
>> is trying to move it forward but it requires some action on the part
> of
>> one of the CAB members (Change Manager assignee). Who is that person
> or
>> group? Try having them select 'Approve' then move on to the next
> stage
>> and see if that helps.
>> :)
>>
>> Candace DeCou
>>
>> DOI Remedy Systems Analyst
>> Verizon Business
>> Office: (408) 371-1112
>>
>> Email: [EMAIL PROTECTED]
>>
>>
>>
>> Verizon Business - global capability, personal accountability.
>>
>> This e-mail is strictly confidential and intended only for use by the
>> addressee unless otherwise indicated
>>
>>
>> -----Original Message-----
>> From: Action Request System discussion list(ARSList)
>> [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman
>> Sent: Wednesday, June 11, 2008 4:54 AM
>> To: [email protected]
>> Subject: Re: Can't move the Change ticket's Status beyond Request For
>> Authorization.
>>
>> What do you mean by "unable to move..."? Is there an error message or
> is
>> the
>> status field disabled?
>>
>> --- J.T. Shyman
>>
>> -----Original Message-----
>> From: Action Request System discussion list(ARSList)
>> [mailto:[EMAIL PROTECTED] On Behalf Of lann
>> Sent: Wednesday, June 11, 2008 7:46 AM
>> To: [email protected]
>> Subject: Can't move the Change ticket's Status beyond Request For
>> Authorization.
>>
>> Iamstuck with a problem
>>
>> The assignee and manager of a Change Request are unable to move the
>> Change
>> ticket's Status beyond Request For Authorization.
>> I ensure the following:
>> Assigne ehas Infrastructure Change Assignee role-Fixed
> Permission.
>> Availability is "Yes"
>> No approvers in Review Phase.
>> Added the assignee as Adhoc approver and tried ,but in vain
>>
>> Any other configuration I missed out?
>> Any ideas will be greatly appreciated.
>> Thx
>> Lann
>>
>> --
>> View this message in context:
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>> st-For-Authorization.-tp17775621p17775621.html
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