Sorry to jump in so late, but I would probably check the Approval Process Mappings and see what status you have set to move to if there are no approvers. This is where you can set the status defaults for each stage.
Also, if there is a 'Business Approval' stage/phase, and there are no approvers defined, the change remains in "Request for Change" status and requires the Change Manager or Change Assignee to move the change forward. (Sounds like you may have already tried this one.) Also, if you want to run an arlog I would be happy to look at it to see why the status isn't changing. Thanks, LisaD -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of lann Sent: Friday, June 13, 2008 7:42 AM To: [email protected] Subject: Re: Can't move the Change ticket's Status beyond Request For Authorization. There are no approvers displayed in the approal tab at all. lann Decou, Candace M wrote: > > Oh and also they should have the role for Infrastructure Change Approver > as well I think. > :) > > Candace DeCou > > DOI Remedy Systems Analyst > Verizon Business > Office: (408) 371-1112 > > Email: [EMAIL PROTECTED] > > > > Verizon Business - global capability, personal accountability. > > This e-mail is strictly confidential and intended only for use by the > addressee unless otherwise indicated > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of lann > Sent: Wednesday, June 11, 2008 10:10 PM > To: [email protected] > Subject: Re: Can't move the Change ticket's Status beyond Request For > Authorization. > > For the Assignee and Manager the Status field is "Disabled".Iam trying > to go > to the next Status "Request For Change" . > There are no pending approvals required ,so I feel the assignee/manager > can > do the Status change,I clicked "Approve" in the Process Flow accelerator > and > did a Save.But no Status change happened. > > Lann > > > Decou, Candace M wrote: >> >> I think the Change Manager assignee needs to move the Change Request >> forward. So, in other words, if I read this right, the Change > Assignee >> is trying to move it forward but it requires some action on the part > of >> one of the CAB members (Change Manager assignee). Who is that person > or >> group? Try having them select 'Approve' then move on to the next > stage >> and see if that helps. >> :) >> >> Candace DeCou >> >> DOI Remedy Systems Analyst >> Verizon Business >> Office: (408) 371-1112 >> >> Email: [EMAIL PROTECTED] >> >> >> >> Verizon Business - global capability, personal accountability. >> >> This e-mail is strictly confidential and intended only for use by the >> addressee unless otherwise indicated >> >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) >> [mailto:[EMAIL PROTECTED] On Behalf Of J.T. Shyman >> Sent: Wednesday, June 11, 2008 4:54 AM >> To: [email protected] >> Subject: Re: Can't move the Change ticket's Status beyond Request For >> Authorization. >> >> What do you mean by "unable to move..."? Is there an error message or > is >> the >> status field disabled? >> >> --- J.T. Shyman >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) >> [mailto:[EMAIL PROTECTED] On Behalf Of lann >> Sent: Wednesday, June 11, 2008 7:46 AM >> To: [email protected] >> Subject: Can't move the Change ticket's Status beyond Request For >> Authorization. >> >> Iamstuck with a problem >> >> The assignee and manager of a Change Request are unable to move the >> Change >> ticket's Status beyond Request For Authorization. >> I ensure the following: >> Assigne ehas Infrastructure Change Assignee role-Fixed > Permission. >> Availability is "Yes" >> No approvers in Review Phase. >> Added the assignee as Adhoc approver and tried ,but in vain >> >> Any other configuration I missed out? >> Any ideas will be greatly appreciated. >> Thx >> Lann >> >> -- >> View this message in context: >> > http://www.nabble.com/Can%27t-move-the-Change-ticket%27s-Status-beyond-R >> eque >> st-For-Authorization.-tp17775621p17775621.html >> Sent from the ARS (Action Request System) mailing list archive at >> Nabble.com. >> >> > ________________________________________________________________________ >> ____ >> ___ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> >> > ________________________________________________________________________ >> _______ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> >> > ________________________________________________________________________ > _______ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" >> >> > > -- > View this message in context: > http://www.nabble.com/Can%27t-move-the-Change-ticket%27s-Status-beyond-R > equest-For-Authorization.-tp17775621p17792536.html > Sent from the ARS (Action Request System) mailing list archive at > Nabble.com. > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > ________________________________________________________________________ _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > -- View this message in context: http://www.nabble.com/Can%27t-move-the-Change-ticket%27s-Status-beyond-R equest-For-Authorization.-tp17775621p17822505.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. 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